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Archive for month: January, 2016

Attitude is Everything

Attitude is Everything

In the introduction to my book, Get a Life and Keep It!, I discuss how important it is to have the right attitude. For those of you who haven’t yet read the book, here’s an excerpt:


Leaders lead by example, and a dental team is always watching the doctor. If your outlook is not positive, you will find it difficult to motivate others and many won’t find you believable or persuasive.

Enthusiasm and great attitudes equal credibility in the minds of others.

If you want people to trust you, you will need to display an astonishing level of enthusiasm through an extremely positive attitude.

Do you want to have a great attitude? If the answer is yes, and I certainly hope it is, then all you have to do is make up your mind that a great attitude is what you want.You decide that from now on complaining, excuses or whining will not characterize your life. You will not react to circumstances with a “why did this happen to me?” mentality.


I wrote this a number of years ago, but it resonates more now. There will always be setbacks, challenges, bad days and long nights, but overcoming these obstacles usually starts by having a positive attitude.

Additional Resource

Dr. Levin’s book Get a Life and Keep It!, which focuses on the Levin Group mission of “improving the lives of dentists,” is available here. Click the “Read an Excerpt” button to read a sample.

Don’t Tolerate Poor Performance

Don’t Tolerate Poor Performance

Serving as CEO, team leader and doctor poses many challenges.

One of the biggest is being honest. I’m not saying that dentists are dishonest. Most dentists are honest to a fault in terms of what they say. But there are two types of honesty.

Beyond what you say, there’s the question of what you don’t say. If you’re not speaking up about certain subjects, that’s a form of dishonesty, too. Many of us (and I am definitely including myself here) don’t always say what we should.

As the team leader at your office, do you always tell team members what you’re thinking? Do you point out that you’re not happy with their performance?

We often avoid confrontation, hoping the problem will go away—which almost never happens. Too many team members who could have improved have ended up spiraling downward over time. Had the dentist communicated early on that there was displeasure in the way something was handled, things might have turned out better.

Compassion for the members of your team may lead you to suppress critical comments about their performance or attitude, but that may leave you no choice but to eventually terminate a team member. How compassionate is that?

Far better for everyone if you speak up as soon as you see a problem—and speak honestly. Your silence could have a very negative effect.

The next time you wonder if you should say something about a team member’s performance, make no mistake… you should say it.

 

Additional Resource

For more on this subject, check out Dr. Levin’s popular whitepaper “Level IV Leadership.

 

 

Worth Repeating

Worth Repeating

Everything seems to be getting more complicated these days. I’m reminded of some of the advice I gave dentists in my book, 43 New Rules for Increasing Practice Production. Here’s an excerpt:

Rule #32 – Simplicity is Key

One of the key principles taught by Chris Zook, author and leading business strategist, is that businesses get in trouble because they gradually become more complicated and bureaucratic. Zook talks extensively about the importance of simplicity and repeatability. I have observed thousands of dental practices that ran well when they were smaller but became chaotic and stressful as they grew.

One of the major reasons for this is that they did not have the right step-by-step systems in place. As I have often said, systems must be up-to-date and documented. In addition, systems must be simple, so they can easily be used correctly. Dentistry keeps getting more and more complicated, with new materials, procedures and technologies emerging continuously—all the more reason to implement systems that simplify practice management.

As you work to grow your practice in 2016, keep your systems in mind. Are they helping or hurting you? If they’re impeding rather than supporting growth, it’s time to replace them.

 

Additional Resource

Read a free excerpt from the 43 Rules for Increasing Practice Production by going here and clicking on the “Read an Excerpt” button.

Go and get grab your copy now!