Close

Archive for month: February, 2016

Consistent Behavior Gets Consistent Results

Consistent Behavior Gets Consistent Results

Inconsistency is the watchword for me in 2016 when it comes to practice management.

Last year, Levin Group analysts crisscrossed the country to perform hundreds of business analyses of general and specialty dental practices. As they look for what’s inhibiting growth, they have often discovered inconsistency in daily operations.

Specifically, most struggling offices lack documented management systems and scripts to guide team members in how to use such systems. As a result, their owners experience plateaued growth, declines in production and profit, and losses to the competition.

In many cases, doctors who were doing well until the past couple of years now feel confused and frustrated… and typically don’t understand that inconsistent performance of administrative and marketing tasks, due to a lack of proper systems and scripting, is the root cause of their troubles.

Creating smart new systems, writing step-by-step documentation, translating the documentation into scripts that are then used to train staff—this is the process Levin Group consultants rely on for turning practices around.

It works so well because it not only establishes the correct protocols for reaching the practice’s performance goals but also ensures that those steps are carried out consistently, patient after patient, day after day.


Additional Resource

To find out how you can benefit from an expert analysis of your practice as a business, click here for your free download of Dr. Levin’s whitepaper, How to Increase the Income from Your Practice.

Back to Practice Success Archive »
Today is Team Appreciation Day

Today is Team Appreciation Day

How do you get your practice team and others around you motivated? The answer is simple. Start appreciating them… and let them know it!

Most dentists would say they appreciate their teams. If you feel that way, answer these questions

  • Do you express your appreciation to every team member every day?
  • Do you notice the little things and try to see things from each individual’s point of view?
  • Do you find many ways to compliment team members… about what a good job they’re doing, how fast they’re learning, that they’re making a difference?

These are the techniques great leaders use to motivate their team. They know that when you show your appreciation, team members feel better about themselves and will be self-motivated to perform better.

Additional Resource

For more team-building advice, view Dr. Levin’s video, “Building the Best Possible Team.

Honest Mistake

Honest Mistake

One of the biggest mistakes dentists make as practice leaders is not being honest with their team members. I’m not suggesting that they say things that aren’t true. The problem is that they don’t say things that are true.

We’ve all been there. A member of your staff falls short of your expectations and, to avoid confrontation or discomfort, you say nothing. Hoping the problem will go away (which rarely happens), you tolerate her poor performance, negative attitude, or personal issue that’s disrupting office efficiency. As she spirals downward, your displeasure grows.

Eventually, you feel you have no choice but to terminate her. In short, your compassion has the opposite effect of what you intended. The team member in question—who may have had excellent potential—must move on, leaving behind a stressed and demoralized staff and a well-meaning team leader (you) who is learning to hate this part of practice ownership.

Rather than saying nothing about questionable staff behavior, speak up. Discuss the issue calmly and constructively in private with the team member. Help team members improve. Catch and help correct bad habits early and everyone will benefit… honest!

Additional Resource

For more about other honest mistakes practice owners make, read a free excerpt from Dr. Levin’s book, The 31 Biggest Mistakes Dentists Make, go here and click on the “Read an Excerpt” button.

Go and get grab your copy now!