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Archive for month: November, 2016

To avoid seeming negative, think about something positive.

To avoid seeming negative, think about something positive. It’s only human to have bad days, moodiness or doubts. However, you need to insulate patients from such negativity. Try this: just before interacting with patients, think about your favorite music, vacation spot, loved one, food, etc. You will experience genuine positive feelings, and patients will pick up on it.

How do your business systems score in the 9 areas essential to practice success? Download Levin Group’s Practice Performance Matrix so you can see where you stand in the business areas that matter most. For your free Matrix, click here.

Advice for the Treatment Coordinator (TC) – Use the sunset rule.

Advice for the Treatment Coordinator (TC) – Use the sunset rule. It simply states that you will return all phone calls or emails by sunset of that day (or, for your purposes, by the end of office hours). If a parent or patient calls you, return the call… if they email you, return the email… if they text you, return the text… and return all of them by sunset. Make it a policy and live by it. Even if you can’t get the information they want, respond by saying you will get it as soon as possible.

Additional Resource: Watch Dr. Levin’s video for TCs called “Do You Really Know the New Patient?” by clicking here.

To avoid seeming negative, think about something positive.

To avoid seeming negative, think about something positive. It’s only human to have bad days, moodiness or doubts. However, you need to insulate patients from such negativity. Try this: just before interacting with patients, think about your favorite music, vacation spot, loved one, food, etc. You will experience genuine positive feelings, and patients will pick up on it.

Arrange for Dr. Levin to present a seminar to your study club or association. A leading expert in practice management and marketing, he’s also one of the most dynamic speakers in dentistry. For details, click here or contact our Seminar Events Manager Rebecca Luwisher at rluwisher@levingroup.com or 443-471-3202.

To avoid seeming negative, think about something positive.

To avoid seeming negative, think about something positive. It’s only human to have bad days, moodiness or doubts. However, you need to insulate patients from such negativity. Try this: just before interacting with patients, think about your favorite music, vacation spot, loved one, food, etc. You will experience genuine positive feelings, and patients will pick up on it.

How do your business systems score in the 9 areas essential to practice success? Download Levin Group’s Practice Performance Matrix so you can see where you stand in the business areas that matter most. For your free Matrix, click here.

Advice for the Front Desk Coordinator – Use the sunset rule.

Advice for the Front Desk Coordinator – Use the sunset rule. It simply states that you will return all phone calls or emails by sunset of that day (or, for your purposes, by the end of office hours). If a parent or referring practice calls you, return the call… if they email you, return the email… if they text you, return the text… and return all of them by sunset. Make it a policy and live by it. Even if you can’t get the information they want, respond by saying you will get it as soon as possible.

Additional Resource: For more on a related subject, watch Dr. Levin’s video “New Patient Experience at the Front Desk” by clicking here.

Advice for the Front Desk Coordinator – Write down patients’ personal details.

Advice for the Front Desk Coordinator – Write down patients’ personal details. Document what you learn about new patients during their first phone call to the practice. At the morning meeting on the day of a new patient’s appointment, review this personal information with the team so that everyone can use it to build the patient’s trust and comfort level.

Advice for the Front Desk Coordinator – Write down patients’ personal details.

Advice for the Front Desk Coordinator – Write down patients’ personal details. Document what you learn about new patients during their first phone call to the practice. At the morning meeting on the day of a new patient’s appointment, review this personal information with the team so that everyone can use it to build the patient’s trust and comfort level.

Check Key Production Indicators (KPIs) Weekly.

Check Key Production Indicators (KPIs) Weekly. To track performance, doctors should use 12–15 KPIs, including:

  • Starts
  • Collections
  • Overhead
  • Number of new patients
  • Case acceptance ratio
  • Overdue debonds

Once you have determined which KPIs are relevant to your ortho practice, measure and analyze them on a weekly basis. A quick review should not take more than a few minutes. Over time, consistent evaluation of KPIs makes it possible for you to rapidly identify even minor performance changes.

Check Key Production Indicators (KPIs) Weekly.

Check Key Production Indicators (KPIs) Weekly. To track performance, doctors should use 12–15 KPIs, including:

  • Production
  • Collections
  • Overhead
  • Number of new patients
  • Number of patients aging out of the practice
  • Number of appointment cancellations

Once you have determined which KPIs are relevant to your pedo practice, measure and analyze them on a weekly basis. A quick review should not take more than a few minutes. Over time, consistent evaluation of KPIs makes it possible for you to rapidly identify even minor performance changes.

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