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Archive for month: January, 2017

Add texting as a confirmation option.

Add texting as a confirmation option. If your practice confirms appointments with postcards or land-line calls, it’s time to upgrade your communication efforts. Emails, calls to mobile phones and texting are far more effective ways to contact patients and prevent no-shows. Offer a choice, so older patients can still get postcard reminders and younger ones can opt for text messages.

Use texting to confirm appointments.

Use texting to confirm appointments. Consumer communications has changed dramatically in recent years, and your practice should change with it. For immediacy and convenience… and to be sure your message is getting through… get patients’ smart phone numbers so you can text messages about openings and confirm appointments.

Use texting to confirm appointments.

Use texting to confirm appointments. Consumer communications has changed dramatically in recent years, and your practice should change with it. For immediacy and convenience… and to be sure your message is getting through… get patients’ smart phone numbers so you can text messages about  openings and confirm appointments.

Script every parent and patient interaction.

Script every parent and patient interaction. Scripting helps orthodontists and team members communicate more effectively with parents and patients. As in sports, working from the same “playbook” builds team unity. Scripting communicates clear and consistent messages to parents and patients by using:

  • Power words, such as “wonderful” and “great,” to create enthusiasm
  • Strong patient benefit statements
  • Empathetic language to strengthen relationships with parents and patients

Keep your social media posts short.

Keep your social media posts short. More and more people are using smartphones for everything… including connections to their favorite social media sites. Even if there’s no character limit at the sites your pedo practice uses, keep your posts short and to the point so they’ll stand out even on a tiny screen.

Keep your social media posts short.

Keep your social media posts short. More and more people are using smartphones for everything… including connections to their favorite social media sites. Even if there’s no character limit at the sites your ortho practice uses, keep your posts short and to the point so they’ll stand out even on a tiny screen.

Management Monday: Give your systems a makeover with the Ortho Platinum Library. This 16-volume set will help you take your practice to the next level. Find out more by clicking here.

Advice for the Dentist – Make most non-clinical decisions quickly, or delegate them.

Advice for the Dentist – Make most non-clinical decisions quickly, or delegate them. A majority of the administrative decisions made in a dental office every day will not make or break the practice. But spending a lot of time pondering them will erode productivity. Be decisive. Better yet, stop micromanaging and delegate lower-level decision-making to team members.

If you’re interested in becoming a better practice leader, find out about Levin Group management consulting. We’ve helped thousands of dentists reach the highest levels of practice success. To find out why our live consulting and training programs work so well… and how they can work for you… click here.

Script every parent and patient interaction.

Script every parent and patient interaction. Scripting helps pediatric dentists and team members communicate more effectively with parents and patients. As in sports, working from the same “playbook” builds team unity. Scripting communicates clear and consistent messages to parents and patients by using:

  • Power words, such as “wonderful” and “great,” to create enthusiasm
  • Strong patient benefit statements
  • Empathetic language to strengthen relationships with parents and patients

Management Monday: Give your systems a makeover with the Pedo Platinum Library. This 16-volume set will help you take your practice to the next level. Find out more by clicking here.

Advice for the Endodontist – Make most non-clinical decisions quickly, or delegate them.

Advice for the Endodontist – Make most non-clinical decisions quickly, or delegate them. A majority of the administrative decisions made in an endo office every day won’t make or break the practice. But spending a lot of time pondering them will erode productivity. Be decisive. Better yet, stop micromanaging and delegate lower-level decision-making to team members.

Here’s a decision you can make quickly. Sign up for Levin Group’s free 30-Minute Practice Assessment. Spend 30 minutes on the phone with a dental management expert to learn where your practice stands, discover your revenue potential and discuss any business challenge you’re facing… all at no charge. To schedule your assessment, call 888-973-0000 or email customerservice@levingroup.com.

Advice for the Surgical Specialist – Make most non-clinical decisions quickly, or delegate them.

Advice for the Surgical Specialist – Make most non-clinical decisions quickly, or delegate them. A majority of the administrative decisions made in a surgical practice every day won’t make or break the business. But spending a lot of time pondering them will erode productivity. Be decisive. Better yet, stop micromanaging and delegate lower-level decision-making to team members.

Here’s a decision you can make quickly. Sign up for Levin Group’s free 30-Minute Practice Assessment. Spend 30 minutes on the phone with a dental management expert to learn where your practice stands, discover your revenue potential and discuss any business challenge you’re facing… all at no charge. To schedule your assessment, call 888-973-0000 or email customerservice@levingroup.com.

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