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Archive for month: October, 2017

Treat every patient as an individual.

Treat every patient as an individual. Personalize every pedo appointment. Levin Group recommends a technique called The Golden Ten. This is a process where the practice learns one or two new facts about each patient (and parent) at every visit and documents that information in the patient’s record. The goal is ultimately to learn 10 or more facts about patients and their families. 

Tuesday Training: Watch Dr. Levin’s video, “The Golden 10,” by clicking here.

Find reasons to compliment all surgical patients.

Find reasons to compliment all surgical patients. Compliments not only make patients feel good, but they also demonstrate that you’re paying attention to them personally. They will feel more relaxed, have more confidence in the doctor and practice, and be less likely to reject or postpone treatment.

Additional Resource: Check out Dr. Levin’s article, “Do’s and don’ts for customer service: Convenience matters,” by clicking here.

Educate new patients about the practice.

Educate new patients about the practice. The more patients know about your practice, the easier it is to create confidence in the care they will receive. A good place to start is by talking about the doctor with a script that begins with: “Let me tell you a little bit about Dr. Smith.” The key is to have this information carefully scripted to show the dentist in the best possible light. Sharing this type of information with new patients will go a long way toward creating greater confidence in the practice.

Training Tuesday: Watch Dr. Levin’s video,Value Creation Scripting, by clicking here.

Treat every ortho patient as an individual.

Treat every ortho patient as an individual. Personalize every ortho appointment. Levin Group recommends a technique called The Golden Ten. This is a process where the practice learns one or two new facts about each patient (and parent) at every visit and documents that information in the patient’s record. The goal is ultimately to learn 10 or more facts about patients and their families. 

Tuesday Training: Watch Dr. Levin’s video,“The Golden 10, by clicking here.

Find reasons to compliment all endo patients.

Find reasons to compliment all endo patients. Compliments not only make patients feel good, but they also demonstrate that you’re paying attention to them personally. They will feel more relaxed, have more confidence in the doctor and practice, and be less likely to reject or postpone treatment.

Additional Resource: Check out Dr. Levin’s article, “Do’s and don’ts for customer service: Convenience matters,” by clicking here.

Pay attention to overhead.

Pay attention to overhead. Overhead is necessary for running an endo office, but unnecessary expenses can hurt the practice’s financial health. To operate successfully, the practice must effectively manage expenditures. Eliminating wasteful spending should be important to every member of the team. You and your staff should seek to control overhead by reducing unnecessary fixed costs, improving efficiency and increasing production. 

Management Monday: Watch Dr. Levin’s video, “Total Overhead Control – Why Is My Overhead Too High?,” by clicking here.

Pay attention to overhead.

Pay attention to overhead. Overhead is necessary for running a practice, but unnecessary expenses can hurt your financial health. To operate successfully, the practice must effectively manage expenditures. Eliminating wasteful spending should be important to every member of the team. You and your staff should seek to control overhead by reducing unnecessary fixed costs, improving efficiency and increasing production.

Management Monday: Watch Dr. Levin’s video, “Total Overhead Control – Why Is My Overhead Too High?,” by clicking here.

Pay attention to overhead.

Pay attention to overhead. Overhead is necessary for running a pedo practice, but unnecessary expenses can hurt the office’s financial health. To operate successfully, the practice must effectively manage expenditures. Eliminating wasteful spending should be important to every member of the team. You and your staff should seek to control overhead by reducing unnecessary fixed costs, improving efficiency and increasing production. 

Management Monday: Watch Dr. Levin’s video, “Total Overhead Control – Why Is My Overhead Too High?,” by clicking here.

Pay attention to overhead.

Pay attention to overhead. Overhead is necessary for running an ortho practice, but unnecessary expenses can hurt the practice’s financial health. To operate successfully, the practice must effectively manage expenditures. Eliminating wasteful spending should be important to every member of the team. You and your staff should seek to control overhead by reducing unnecessary fixed costs, improving efficiency and increasing production. 

Management Monday: Watch Dr. Levin’s video, “Total Overhead Control – Why Is My Overhead Too High?,” by clicking here.

Pay attention to overhead.

Pay attention to overhead. Overhead is necessary for running a surgical practice, but unnecessary expenses can hurt the office’s financial health. To operate successfully, the practice must effectively manage expenditures. Eliminating wasteful spending should be important to every member of the team. You and your staff should seek to control overhead by reducing unnecessary fixed costs, improving efficiency and increasing production. 

Management Monday: Watch Dr. Levin’s video, “Total Overhead Control – Why Is My Overhead Too High?,” by clicking here.

 

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