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Archive for month: January, 2018

Create phone scripts to deal with collections issues.

Create phone scripts to deal with collections issues. Simply making calls to overdue parents will be ineffective unless appropriate motivational language is used. Emphasize to them the benefit of paying outstanding fees. For example, stress the importance for their child of completing treatment on time. In addition, you will also want to create collections emails and letters that use similar language.

Friday Freebie: Read a FREE excerpt from Dr. Levin’s book, “Letters for Effective Communication with Patients,” by clicking here.

 

 

 

Manage patient expectations.

Manage patient expectations. Your surgical patients will be happier with the care you provide if they know what to expect from treatment before it starts. Explain what will be done, why it’s appropriate, how much it will cost and what the outcome will be. This will not only minimize the chance of any surprise or disappointment but will also eliminate “fear of the unknown” that some patients experience.

Friday Freebie: Read a FREE excerpt from Dr. Levin’s book, “Letters for Effective Communication with Patients,” by clicking here.

Manage patient expectations.

Manage patient expectations. Your endo patients will be happier with the care you provide if they know what to expect from treatment before it starts. Explain what will be done, why it’s appropriate, how much it will cost and what the outcome will be. This will not only minimize the chance of any surprise or disappointment but will also eliminate “fear of the unknown” that some patients experience.

Friday Freebie: Read a FREE excerpt from Dr. Levin’s book, “Letters for Effective Communication with Patients,” by clicking here.

Create phone scripts to deal with collections issues.

Create phone scripts to deal with collections issues. Simply making calls to overdue parents will be ineffective unless appropriate motivational language is used. Emphasize to them the benefit of paying outstanding fees. For example, stress the importance of staying on the treatment plan. In addition, you will also want to create collections emails and letters that use similar language.

Friday Freebie: Read a FREE excerpt from Dr. Levin’s book, “Letters for Effective Communication with Patients,” by clicking here.

 

Advice for the Front Desk Team – Explain payment policies to patients before issues arise.

Advice for the Front Desk Team – Explain payment policies to patients before issues arise. Make sure all new patients (and those about to incur significant out-of-pocket charges) understand their financial responsibilities. Avoid getting into a situation where treatment has been completed before payment in full is received. This often results in a collection problem.

Friday Freebie: Read a FREE excerpt from Dr. Levin’s book, “Letters for Effective Communication with Patients,” by clicking here.

 

Promote comprehensive dentistry.

Promote comprehensive dentistry. All patients, both long-term and new, should receive an annual comprehensive exam and treatment plan. By emphasizing comprehensive care, you’ll enable patients to take full advantage of the need-based and want-based care you’re able to provide.

Additional Resource: Check out Dr. Levin’s whitepaper, “The Five Phase Exam,” by clicking here. Save 25% with code TOD25.

Offer more value to your patients.

Offer more value to your patients. In today’s post-recession economy, people want more value for their money. For your practice, this means providing excellent customer service, offering multiple payment options, including outside financing, and creating an outstanding experience for patients when they come to your office.

Additional Resource: Check out Dr. Levin’s whitepaper, “The Importance of Patient Satisfaction in the New Dental Economy,” by clicking here. Save 25% with code TOD25.

Realize that parents want more value for their money than ever before.

Realize that parents want more value for their money than ever before. In today’s slow economy, parents seek the highest value every time they pay for a service. They’ve been conditioned by retailers to seek deals based on either lower cost or higher worth. In response to this new consumer psychology, provide that greater value by delivering a superior patient experience for their children.

Additional Resource: Check out Dr. Levin’s whitepaper, “The Importance of Patient Satisfaction in the New Dental Economy,” by clicking here. Save 25% with code TOD25.

Realize that parents and patients want more value for their money than ever before.

Realize that parents and patients want more value for their money than ever before. In today’s slow economy, people seek the highest value every time they pay for a service. They’ve been conditioned by retailers to seek deals based on either lower cost or higher worth. In response to this new consumer psychology, provide that greater value by delivering a superior patient experience.

Additional Resource: Check out Dr. Levin’s whitepaper, “The Importance of Patient Satisfaction in the New Dental Economy,” by clicking here. Save 25% with code TOD25.

Offer more value to your patients.

Offer more value to your patients. In today’s post-recession economy, people want more value for their money. For your practice, this means providing excellent customer service, offering multiple payment options, including outside financing, and creating an outstanding experience for patients when they come to your office.

Additional Resource: Check out Dr. Levin’s whitepaper, “The Importance of Patient Satisfaction in the New Dental Economy,” by clicking here. Save 25% with code TOD25.

Go and get grab your copy now!