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Archive for month: June, 2018

Create value for surgical appointments… and confirm them.

Create value for surgical appointments… and confirm them. Emphasize to patients that valuable time with the doctor has been reserved especially for them. Confirm all appointments 48 hours in advance… placing calls to cell phones (which are more likely to get a response), sending emails or text messaging. These techniques will greatly reduce no-shows and last-minute cancellations.

Additional Resource: Watch Dr. Levin’s video, “Cancellations and The 48 Hour Period,” by clicking here.

One-Day Rule – Reducing cancellations and no-shows.

One-Day Rule – Reducing cancellations and no-shows. Missed appointments create non-productive gaps in the schedule, so it pays to “train” parents to value appointments and show up as agreed. Confirmation calls, text messages or emails in advance are essential, and if a patient fails to show, call within 24 hours to see if everything is alright and to reschedule.

Additional Resource: Watch Dr. Levin’s video, “Cancellations and The 48 Hour Period,” by clicking here.

Advice for the Endodontist – Polish your elective case presentation skills.

Advice for the Endodontist – Polish your elective case presentation skills. You may need little or no finesse to close need-based cases, especially if a patient is experiencing or anticipating pain. However, when recommending elective root canal therapy or other procedures that patients may decide to postpone or forgo altogether, being able to explain the case in simple, understandable and persuasive, benefit-based terms will increase your acceptance rate significantly.

Additional Resource: Watch Dr. Levin’s video, “Case Presentation,” by clicking here.

Don’t keep endo patients waiting.

Don’t keep endo patients waiting. When patients agree to treatment, schedule them to come in within 7–10 days. Then, when they arrive for their appointment, take them back for treatment right away. Your professionalism and efficiency will make an excellent impression on patients… many of whom will make positive comments about your practice to their referring doctors and others.

Management Monday: Check out Dr. Levin’s whitepaper, “Dentist as CEO – Effective Scheduling & Practice Growth,” by clicking here. Save 25% with code TOD25.

Good telephone skills matter.

Good telephone skills matter. If front desk staff members sound bored or rushed on the phone, they are sending a message that they have priorities other than the caller. That should never be. Remember, every call to the pedo office must be recognized as a major opportunity to schedule new patients and increase production.

Management Monday: Check out Dr. Levin’s whitepaper, “Dentist as CEO – Effective Scheduling & Practice Growth,” by clicking here. Save 25% with code TOD25.

Schedule more efficiently.

Schedule more efficiently. Many surgical practices make the mistake of scheduling by simply filling empty time slots. Instead, designate time slots for different types of cases (including emergencies) and strive to fill them appropriately. Otherwise, you’ll create bottlenecks, poor workflow, inconvenience for patients and stress.

Management Monday: Check out Dr. Levin’s whitepaper, “Dentist as CEO – Effective Scheduling & Practice Growth,” by clicking here. Save 25% with code TOD25.

Is it time to completely replace your scheduling system?

Is it time to completely replace your scheduling system? This question may strike fear into the heart of many front desk coordinators, but an efficient, scientifically designed scheduling system will make everyone’s life easier. Instead of patching up an old system that’s clearly not functioning well, start from scratch and create one that works for your individual practice. Use the annual production target to determine monthly, weekly and daily numbers and build the schedule from there.

Management Monday: Check out Dr. Levin’s whitepaper, “Dentist as CEO – Effective Scheduling & Practice Growth,” by clicking here. Save 25% with code TOD25.

Schedule based on production.

Schedule based on production. Many practices schedule patients by just filling empty time slots. Instead, reserve morning slots for high-production cases. Scheduling this way, with production as a priority, will eliminate unnecessary stress and help your practice meet its daily goals.

Management Monday: Check out Dr. Levin’s whitepaper, “Dentist as CEO – Effective Scheduling & Practice Growth,” by clicking here. Save 25% with code TOD25.

Go and get grab your copy now!