Close

Archive for category: Scripting

What You Can Learn from Football

What You Can Learn from Football

There’s a valuable lesson to be learned from this year’s Super Bowl. (Yes, I know this is a little late, but everybody’s talking about football again after last week’s draft, so here’s my contribution.)

Peyton Manning, an old man by football standards at age 39, did a great job for the Denver Broncos, winning his second Super Bowl and raising the level of respect from football fans.He ended his career with grace, dignity and great sportsmanship.

In contrast, North Carolina Panthers quarterback Cam Newton imploded. He’s an incredible athlete and lost just one game during the regular season, but he didn’t know how to handle defeat on football’s biggest stage. Instead of losing gracefully in a sportsmanlike way, he had a meltdown… not shaking hands with the Denver players and behaving horrifically at the post-game press conference. He earned a reputation as a bad sport that may take years to overcome.

The lesson in this for dental practices is that every doctor and team member should meet the highest standard of behavior every single day. Everyone has an occasional bad day, but in a service business like ours, you can’t let it show. When things go wrong, as they did for Newton, you need to smile and fake it. You owe it to your patients and to each other.


Additional Resource

Watch Dr. Levin’s free video “Working without Drama”

Back to Practice Success Archive »
Honest Mistake

Honest Mistake

One of the biggest mistakes dentists make as practice leaders is not being honest with their team members. I’m not suggesting that they say things that aren’t true. The problem is that they don’t say things that are true.

We’ve all been there. A member of your staff falls short of your expectations and, to avoid confrontation or discomfort, you say nothing. Hoping the problem will go away (which rarely happens), you tolerate her poor performance, negative attitude, or personal issue that’s disrupting office efficiency. As she spirals downward, your displeasure grows.

Eventually, you feel you have no choice but to terminate her. In short, your compassion has the opposite effect of what you intended. The team member in question—who may have had excellent potential—must move on, leaving behind a stressed and demoralized staff and a well-meaning team leader (you) who is learning to hate this part of practice ownership.

Rather than saying nothing about questionable staff behavior, speak up. Discuss the issue calmly and constructively in private with the team member. Help team members improve. Catch and help correct bad habits early and everyone will benefit… honest!

Additional Resource

For more about other honest mistakes practice owners make, read a free excerpt from Dr. Levin’s book, The 31 Biggest Mistakes Dentists Make, go here and click on the “Read an Excerpt” button.

Attitude is Everything

Attitude is Everything

In the introduction to my book, Get a Life and Keep It!, I discuss how important it is to have the right attitude. For those of you who haven’t yet read the book, here’s an excerpt:


Leaders lead by example, and a dental team is always watching the doctor. If your outlook is not positive, you will find it difficult to motivate others and many won’t find you believable or persuasive.

Enthusiasm and great attitudes equal credibility in the minds of others.

If you want people to trust you, you will need to display an astonishing level of enthusiasm through an extremely positive attitude.

Do you want to have a great attitude? If the answer is yes, and I certainly hope it is, then all you have to do is make up your mind that a great attitude is what you want.You decide that from now on complaining, excuses or whining will not characterize your life. You will not react to circumstances with a “why did this happen to me?” mentality.


I wrote this a number of years ago, but it resonates more now. There will always be setbacks, challenges, bad days and long nights, but overcoming these obstacles usually starts by having a positive attitude.

Additional Resource

Dr. Levin’s book Get a Life and Keep It!, which focuses on the Levin Group mission of “improving the lives of dentists,” is available here. Click the “Read an Excerpt” button to read a sample.

Don’t Tolerate Poor Performance

Don’t Tolerate Poor Performance

Serving as CEO, team leader and doctor poses many challenges.

One of the biggest is being honest. I’m not saying that dentists are dishonest. Most dentists are honest to a fault in terms of what they say. But there are two types of honesty.

Beyond what you say, there’s the question of what you don’t say. If you’re not speaking up about certain subjects, that’s a form of dishonesty, too. Many of us (and I am definitely including myself here) don’t always say what we should.

As the team leader at your office, do you always tell team members what you’re thinking? Do you point out that you’re not happy with their performance?

We often avoid confrontation, hoping the problem will go away—which almost never happens. Too many team members who could have improved have ended up spiraling downward over time. Had the dentist communicated early on that there was displeasure in the way something was handled, things might have turned out better.

Compassion for the members of your team may lead you to suppress critical comments about their performance or attitude, but that may leave you no choice but to eventually terminate a team member. How compassionate is that?

Far better for everyone if you speak up as soon as you see a problem—and speak honestly. Your silence could have a very negative effect.

The next time you wonder if you should say something about a team member’s performance, make no mistake… you should say it.

 

Additional Resource

For more on this subject, check out Dr. Levin’s popular whitepaper “Level IV Leadership.

 

 

Go and get grab your copy now!