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Archive for category: Tips

Performance Target: Keep 98% of all patients scheduled at all times.

Performance Target: Keep 98% of all patients scheduled at all times. Start with scripting to make sure patients don’t leave without scheduling their next appointment. Follow-up in 24 hours with those who don’t. Also contact active yet overdue patients to encourage them to get back on schedule.

Additional Resource: Read an excerpt from Dr. Levin’s book, “Power Cell Scheduling,” by clicking here.

Create an “ideal day” scheduling template.

Create an “ideal day” scheduling template. The pediatric dentist and team should work together to define an ideal day at the practice. Factoring in personal preferences, the nature of the patient base and other factors that will come into play, the goal is to establish a structure and workflow that’s uniform, day after day. The resulting consistent workday promotes better customer service and greater efficiency by keeping the practice busy but not hectic.

Additional Resource: Read an excerpt from Dr. Levin’s book, “Power Cell Scheduling,” by clicking here.

Schedule 60–65% of your surgical production in the morning.

Schedule 60–65% of your surgical production in the morning. Mornings are the best time to work on the more challenging cases. By pushing less demanding appointments into afternoon slots in the practice schedule, you will end up generating 60–65% of practice revenue in the morning and finish the workday less stressed or fatigued.

Additional Resource: Read an excerpt from Dr. Levin’s book, “Customer Service Secrets of Top-Producing Specialty Practices,” by clicking here.

Exclude stress from your endo practice schedule.

Exclude stress from your endo practice schedule. Without a smart scheduling system, you’re probably creating unnecessary stress in your office. Rather than just filling openings in the schedule or leaving it up to patients, create a template for the ideal day… and follow it. You’ll be able to take on challenging cases when your energy level is high and distribute the work uniformly throughout the day, avoiding ups and down. Both doctor and staff will experience far less stress.

Additional Resource: Read an excerpt from Dr. Levin’s book, “Customer Service Secrets of Top-Producing Specialty Practices,” by clicking here.

Advice for the Scheduling Coordinator – Monitor patients with multiple broken appointments.

Advice for the Scheduling Coordinator – Monitor patients with multiple broken appointments. A few people missing check appointments may not seem like such an issue. However, imagine the effect of a dozen patients doing the same thing—the amount of lost chair time suddenly becomes significant, leading to overdue debonds. Enforcing a few simple rules about missed appointments can eliminate this problem.

Additional Resource: Read an excerpt from Dr. Levin’s book, “Building The $2 Million Ortho Practice,” by clicking here.

Strive for “WOW” customer service.

Strive for “WOW” customer service. Patients will recommend your practice only when you provide them a great experience. If the customer service is mediocre at best, patients won’t have anything good to say about your practice to others. By exceeding expectations during patient interactions, you put your practice in the best position to generate word-of-mouth referrals.

Whitepaper Wednesday: Check out Dr. Levin’s whitepaper, “The 9 Areas of Expertise: New Patient Experience,” by clicking here. Save 25% with code TOD25.

Strive for “WOW” customer service.

Strive for “WOW” customer service. Patients will recommend your practice only when you provide them a great experience. If the customer service is mediocre at best, patients won’t have anything good to say about your practice to others. By exceeding expectations during patient interactions, you put your practice in the best position to generate word-of-mouth referrals.

Whitepaper Wednesday: Check out Dr. Levin’s whitepaper, “The 9 Areas of Expertise: New Patient Experience,” by clicking here. Save 25% with code TOD25.

Strive for “WOW” customer service.

Strive for “WOW” customer service. Patients will recommend your practice only when you provide them a great experience. If the customer service is mediocre at best, patients won’t have anything good to say about your practice to others. By exceeding expectations during patient interactions, you put your practice in the best position to generate word-of-mouth referrals.

Whitepaper Wednesday: Check out Dr. Levin’s whitepaper, “The 9 Areas of Expertise: New Patient Experience,” by clicking here. Save 25% with code TOD25.

Strive for “WOW” customer service.

Strive for “WOW” customer service. Patients will recommend your practice only when you provide them a great experience. If the customer service is mediocre at best, patients won’t have anything good to say about your practice to others. By exceeding expectations during patient interactions, you put your practice in the best position to generate word-of-mouth referrals.

Whitepaper Wednesday: Check out Dr. Levin’s whitepaper, “The 9 Areas of Expertise: New Patient Experience,” by clicking here. Save 25% with code TOD25.

Strive for “WOW” customer service.

Strive for “WOW” customer service. Patients will recommend your practice only when you provide them a great experience. If the customer service is mediocre at best, patients won’t have anything good to say about your practice to others. By exceeding expectations during patient interactions, you put your practice in the best position to generate word-of-mouth referrals.

Whitepaper Wednesday: Check out Dr. Levin’s whitepaper, “The 9 Areas of Expertise: New Patient Experience,” by clicking here. Save 25% with code TOD25.

Go and get grab your copy now!