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Archive for category: Endo Tips

Don’t wait until the last minute to get assignments done.

Don’t wait until the last minute to get assignments done. It’s always better to work ahead of schedule. Making steady, incremental progress on tasks is preferable to rushing around at the last minute trying to beat a deadline or missing it entirely due to poor planning or unforeseen circumstances. Good team members complete their tasks on time.

Additional Resource: Download Dr. Levin’s free whitepaper “The 9 Areas of Expertise: Team Building” by clicking here.

Follow up with all patients who don’t say, “Yes.”

Follow up with all patients who don’t say, “Yes.” In the new dental economy, patients are taking longer to accept treatment. Unless there is a definite “No” during the consult, give patients a second chance to say “Yes.” Call within 48 hours to ask if they have any questions or concerns about the procedure and, if the patient seems amenable, offer to set up an appointment. Follow-up of this sort can increase your case acceptance rate significantly.

Tuesday Training: Read Dr. Levin’s article “Case Presentation: 4 Easy Fixes” by clicking here.

Advice for the Marketing Coordinator – Identify new marketing opportunities for your practice.

Advice for the Marketing Coordinator – Identify new marketing opportunities for your practice. What strategies has the practice used successfully in the last few years? Which ones need to be replaced? Look at practice milestones, community activities, social media, holidays, and seminars as possible marketing opportunities.

Marketing Monday: Need more patients? Learn more about our marketing consulting program by clicking here.  

 

Advice for the Endodontist – Create a practice vision.

Advice for the Endodontist – Create a practice vision. Where do you see the practice in three years? Do you want to have an office that generates $1 million, $1.25 million or more? Do you want to work only three days a week? Retire by 55? Buy another practice? Writing down what you want to accomplish in a vision statement is the first step toward achieving your goals.

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Set a good example for your co-workers.

Set a good example for your co-workers. In any work environment, having a positive attitude matters, but it takes on even more importance in the smaller confines of an endo practice. If you come to work in a bad mood, that can have a negative effect on your fellow team members as well as patients. You will always experience problems. However, if you can overcome adversity with a positive attitude, you will inspire your co-workers to do the same.

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Additional Resource: Read Dr. Levin’s article The Power of Power Words by clicking here.

Evaluate your facility from a patient perspective.

Evaluate your facility from a patient perspective. Your office is a reflection of the care you provide. If the front desk area is dusty or if the reception area is dark and dingy, your patients will judge your practice by these seemingly minor conditions. The appearance of the office is part of the total experience. If patients are dissatisfied with the physical surroundings, they may decline treatment and then tell their GP about their unpleasant experience.

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Need help with customer service and other systems? Learn more about our management consulting program by clicking here.

Enforce scheduling policies.

Enforce scheduling policies. When patients call to cancel at the last minute, use a script to suggest that they rethink cancelling the appointment. Let callers know that the time has been reserved for them and that there is a fee for breaking an appointment with less than 24 hours’ notice. You may waive this fee, but the point will still be made.

Ready to take your practice to the next level?

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Training Tuesday: Check out Dr. Levin’s popular e-book, Power Cell Scheduling. Go here and click on the “Read an Excerpt” button.

Scripting Tip: Don’t say “You’ll have to ask someone else” to patients.

Scripting Tip: Don’t say “You’ll have to ask someone else” to patients. You may not know the answers to patients’ questions, but take responsibility for getting the answers they need. Rather than leaving it up to patients to ask others, make the effort to connect them with the staff member who can help them out.

Ready to take your practice to the next level?

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Management Monday: Read Dr. Levin’s latest Dental Economics article, “Who Controls Your Practice,” by clicking here

Advice for the Endodontist – Decrease your overhead.

Advice for the Endodontist – Decrease your overhead. Reducing overhead by a few percentage points can make a huge difference in practice profitability. For example, a practice grossing $800,000 in revenue with an overhead of 66% is spending $528,000, while the same practice with 60% overhead incurs $480,000 in expenses. This 6% difference in overhead can mean $48,000 in additional profit for your practice. Even a 3% reduction is a savings of $24,000. Overhead is a necessary part of running a practice, but eliminating unnecessary expenses can ensure the practice’s financial health.

Friday Freebie: Read Dr. Levin’s article “Break the Overhead Stranglehold” by clicking here.

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