Start your day the right way. Every practice should hold 10-minute Daily Business Meetings. The benefit of these morning meetings is that they keep everyone on the same page, create an opportunity to discuss any potential problems, and provide a calm and focused beginning to each day.
Marketing Monday: Learn more about how to successfully market your practice at an upcoming seminar by Dr. Levin. You can see him in the following cities during June and July: Columbia, MD, Boston or Charleston. Click here for more details.
Advice for the Dentist – Support and encourage the team. Clear communication and supportive coaching become more critical as the practice grows. A good leader helps individuals reach their potential. As the leader of the practice, you need to empower team members, individually and collectively, to succeed in their positions.
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Advice for the Hygienist – Ask for referrals. Hygienists spend more time with patients than anyone else in the office, and these interactions present countless opportunities to encourage patient referrals. Most patients are happy to refer—they just need to be asked.
Advice for the Scheduling Coordinator – Schedule 60–65% of production before lunch. Mornings are the best time to work on the more complex, comprehensive and challenging cases. By moving smaller, simpler procedures to the afternoon, you will end up generating 60–65% of practice revenue in the morning and finish the workday less fatigued.
Need help with your schedule? Check out our new training course called “Scheduling for Maximum Production and Minimum Stress” by clicking here.
Advice for the Financial Coordinator – Double-check insurance claims. Verify all claims before submitting so the insurance company has no reason to delay making payment. Double-check all insurance codes. Missing information can mean extra weeks or even months before the practice is reimbursed for its services.
Advice for the Front Desk Team – Document new patient conversations. Always ask prospective patients who referred them to your practice. Make sure that patient records reflect this information. On the day of the new patient’s appointment, review the information with team members at the Daily Business Meeting.
Management Monday: Dr. Levin shares proven techniques for taking your practice to the next level in his book, 43 Rules to Increase Practice Production. Go here and click on the “Read an Excerpt” button.
Advice for the Dentist – A well-trained team makes for happy patients. Most patient interactions with the practice will be with team members rather than the doctor. That’s why it’s so important to provide the training and work environment that will help make team members confident, supportive and pleasant in their dealings with patients. Practice success depends on creating an excellent patient experience, in terms of both clinical care and customer service.
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Start all large cases within seven days. The longer patients have to wait for appointments, the more likely they are to rethink their decision. The key is to start treatment, especially larger cases, as soon as possible.
Help new team members get up to speed quickly. “Training new team members” may not be in your job description, but that shouldn’t stop you from giving sound advice or walking novices through procedural steps they need to master. It will only take a little of your time, may ultimately make your job easier, and will lay a foundation for better cooperation and teamwork.
Upcoming Seminars: You can catch Dr. Levin in the following cities: Austin, Columbia, MD, Boston or Charleston. Click here for more details.
Align the practice’s annual and daily production goals. Daily goals should be set to achieve the annual production goal. For example, if the practice wants to produce $800,000 in 200 workdays, the office needs to schedule $4,000 per day. While practices won’t be able to achieve this exact number each day, it’s a goal every team member can strive for.