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Archive for category: Pedo Tips

Don’t wait until the last minute to get assignments done.

Don’t wait until the last minute to get assignments done. It’s always better to work ahead of schedule. Making steady, incremental progress on tasks is preferable to rushing around at the last minute trying to beat a deadline or missing it entirely due to poor planning or unforeseen circumstances. Good team members complete their tasks on time.

Additional Resource: Download Dr. Levin’s free whitepaper “The 9 Areas of Expertise: Team Building” by clicking here.

Script all interactions with patients and parents.

Script all interactions with patients and parents. What to say and how to say it are crucial elements of successful patient and parent relationships. Scripting helps the doctor and the team communicate accurate information in a positive manner. Exceeding patient expectations requires a team with strong verbal skills.

Additional Resource: Improve communication throughout the office with the Communication Reference Set. Learn more by clicking here.

Advice for the Marketing Coordinator – Identify new marketing opportunities for your practice.

Advice for the Marketing Coordinator – Identify new marketing opportunities for your practice. What strategies has the practice used successfully in the last few years? Which ones need to be replaced? Look at practice milestones, community activities, social media, holidays, and seminars as possible marketing opportunities.

Tuesday Training: Read “Turn Your Facebook Page into a New Patient Generator” by clicking here.

Make patients and parents feel like part of the “practice family.”

Make patients and parents feel like part of the “practice family.” To strengthen the connection between your practice and parents and patients, substitute the word “we” for “I” during conversations and always give them your full attention. These communication techniques will help increase parent and patient satisfaction, which will generate more word-of-mouth referrals.

Management Monday: Check out Dr. Levin’s popular book, Customer Service Secrets of Top-Producing Specialty Practices. Go here and click on the “Read an Excerpt” button.

Advice for the Pediatric Dentist – Create a practice vision.

Advice for the Pediatric Dentist – Create a practice vision. Where do you see the practice in three years? Do you want to have an office that generates $1 million, $1.25 million or more? Do you want to work only three days a week? Retire by 55? Buy another practice? Writing down what you want to accomplish in a vision statement is the first step toward achieving your goals.

Friday Freebie: Subscribe to Practice Success, a monthly e-newsletter with the latest how-to articles by Dr. Levin, updates on emerging trends, interactive features and links to professional resources. Sign up here.

Set a good example for your co-workers.

Set a good example for your co-workers. In any work environment, having a positive attitude matters, but it takes on even more importance in the smaller confines of a pediatric dental practice. If you come to work in a bad mood, that can have a negative effect on your fellow team members as well as patients. You will always experience problems. However, if you can overcome adversity with a positive attitude, you will inspire your co-workers to do the same.

Additional Resource: Read Dr. Levin’s article “The Power of Power Words” by clicking here.

Evaluate your facility from a parent perspective.

Evaluate your facility from a parent perspective. Your office is a reflection of the care you provide. If the front desk area is dusty or if the reception area is dark and dingy, the parents of patients will judge your practice by these seemingly minor conditions. The appearance of the office is part of the total experience. If parents—especially those of new patients—are dissatisfied with the physical surroundings, they may go elsewhere for their child’s care.

Need help with customer service and other systems? Learn more about our management consulting program by clicking here.

Advice for the Marketing Coordinator – Strengthen referral relationships.

Advice for the Marketing Coordinator – Strengthen referral relationships. Referring pediatricians can represent a significant source of referrals. Develop stronger connections with referring practices through consistent communication and frequent interactions. Use a variety of marketing strategies targeted at both doctors and teams. An effective referral marketing program keeps your practice top of mind with referrers throughout the year.

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Additional Resource: Check out Dr. Roger Levin’s popular e-book, 57 Internal Marketing Strategies for Your Pediatric Dental Practice. Go here and click on the “Read an Excerpt” button.

Scripting Tip: Don’t say “You’ll have to ask someone else” to parents.

Scripting Tip: Don’t say “You’ll have to ask someone else” to parents. You may not know the answers to parents’ questions, but take responsibility for getting the answers they need. Rather than leaving it up to parents to ask others, make the effort to connect them with the staff member who can help them out.

Management Monday: Read Dr. Levin’s latest Dental Economics article, “Who Controls Your Practice,” by clicking here.

 

Advice for the Pediatric Dentist – Decrease your overhead.

Advice for the Pediatric Dentist – Decrease your overhead. Reducing overhead by a few percentage points can make a huge difference in practice profitability. For example, a practice grossing $800,000 in revenue with an overhead of 66% is spending $528,000, while the same practice with 60% overhead incurs $480,000 in expenses. This 6% difference in overhead can mean $48,000 in additional profit for your practice. Even a 3% reduction is a savings of $24,000. Overhead is a necessary part of running a practice, but eliminating unnecessary expenses can ensure the practice’s financial health.

Friday Freebie: Read Dr. Levin’s article “Break the Overhead Stranglehold” by clicking here.

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