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Archive for category: Surgical Tips

Schedule 60–65% of your surgical production in the morning.

Schedule 60–65% of your surgical production in the morning. Mornings are the best time to work on the more challenging cases. By pushing less demanding appointments into afternoon slots in the practice schedule, you will end up generating 60–65% of practice revenue in the morning and finish the workday less stressed or fatigued.

Additional Resource: Read an excerpt from Dr. Levin’s book, “Customer Service Secrets of Top-Producing Specialty Practices,” by clicking here.

Strive for “WOW” customer service.

Strive for “WOW” customer service. Patients will recommend your practice only when you provide them a great experience. If the customer service is mediocre at best, patients won’t have anything good to say about your practice to others. By exceeding expectations during patient interactions, you put your practice in the best position to generate word-of-mouth referrals.

Whitepaper Wednesday: Check out Dr. Levin’s whitepaper, “The 9 Areas of Expertise: New Patient Experience,” by clicking here. Save 25% with code TOD25.

Create a realistic operating budget… and stick to it.

Create a realistic operating budget… and stick to it. Analyze past income and spending, calculate what changes will be needed, and factor in any significant anticipated investments. Once you’ve established the budget, review it with the team. Then, monitor monthly cash flow so that if you’re not staying on budget, you’ll be able to make timely corrections.

Additional Resource: Watch Dr. Levin’s video, “Game Changer #1 – The Great Recession And Uninspiring Recovery,” by clicking here.

Don’t say “That’s impossible” to patients.

Don’t say “That’s impossible” to patients. When a patient asks, “May I have an appointment on Tuesday” and your answer is, “That’s impossible,” you’re basically saying you don’t care. Instead, let the patient know what is possible. 

Management Monday: Check out Dr. Levin’s whitepaper, “5 Ways to Improve Interpersonal Relationships with Patients,” by clicking here. Save 25% with code TOD25.

Lean forward when seated and talking with patients.

Lean forward when seated and talking with patients. Leaning forward shows interest in the other person. It creates positive energy between two people, and this will build the patient’s trust in you and the practice. Once trust is established, patients are much more receptive to treatment recommendations.

Friday Freebie: Watch Dr. Levin’s video, “The New Patient Experience – How To Impress The New Patient,” by clicking here.

 

Monitor all cash flow carefully.

Monitor all cash flow carefully. Effective financial management depends on knowing exactly where the surgical practice’s money comes from and where it goes. Track all collections, purchases and expenses. Record how much the practice spends in each budget category every month, noting whether you’re on target. If not, figure out why and make the necessary corrections.

Additional Resource: Read an excerpt from Dr. Levin’s book, “Practice Finance,” by clicking here.

When you change systems, remember to change the documentation.

When you change systems, remember to change the documentation. Although outdated business systems should be replaced rather than tweaked, some interim fixes will be necessary. When you alter procedures to work around a bottleneck, revise the system documentation (and operating checklist) immediately. Otherwise, team members are more likely to revert to the old way.

Whitepaper Wednesday: Check out Dr. Levin’s whitepaper, “Missing Systems,” by clicking here. Save 25% with code TOD25.

Principles of Practice Leadership: Open the channels of communication.

Principles of Practice Leadership: Open the channels of communication. As the practice leader, you are responsible for keeping team members informed and inspired. Learn to use not only formal channels, like meetings, to do this, but also informal ones. Thank and compliment staff frequently. Give encouragement when challenges arise. And have casual meals with team members, in the office or offsite.

Additional Resource: Watch Dr. Levin’s video, “Interpersonal Communications – Get Along With Everyone,” by clicking here.

Advice for the Surgical Specialist – Follow the rules for setting goals.

Advice for the Surgical Specialist – Follow the rules for setting goals. Goals should be written down and measurable—and have deadlines. They should be reviewed, and updated if appropriate, annually or whenever there are major changes for the practice.

 Management Monday: Check out Dr. Levin’s whitepaper, “Dentist as CEO Series – Goal Setting — A Critical CEO Function (Implant),” by clicking here. Save 25% with code TOD25.

Go and get grab your copy now!