How do you get your practice team and others around you motivated? The answer is simple. Start appreciating them… and let them know it!
Most dentists would say they appreciate their teams. If you feel that way, answer these questions
Do you express your appreciation to every team member every day?
Do you notice the little things and try to see things from each individual’s point of view?
Do you find many ways to compliment team members… about what a good job they’re doing, how fast they’re learning, that they’re making a difference?
These are the techniques great leaders use to motivate their team. They know that when you show your appreciation, team members feel better about themselves and will be self-motivated to perform better.
One of the biggest mistakes dentists make as practice leaders is not being honest with their team members. I’m not suggesting that they say things that aren’t true. The problem is that they don’t say things that are true.
We’ve all been there. A member of your staff falls short of your expectations and, to avoid confrontation or discomfort, you say nothing. Hoping the problem will go away (which rarely happens), you tolerate her poor performance, negative attitude, or personal issue that’s disrupting office efficiency. As she spirals downward, your displeasure grows.
Eventually, you feel you have no choice but to terminate her. In short, your compassion has the opposite effect of what you intended. The team member in question—who may have had excellent potential—must move on, leaving behind a stressed and demoralized staff and a well-meaning team leader (you) who is learning to hate this part of practice ownership.
Rather than saying nothing about questionable staff behavior, speak up. Discuss the issue calmly and constructively in private with the team member. Help team members improve. Catch and help correct bad habits early and everyone will benefit… honest!