It ain’t easy being the boss. You’re going to be unpopular at times. You’re going to make difficult decisions that don’t please everybody. You’re going to assign employees tasks they don’t like. And when their performance is lagging, you’re going to be the one who holds them accountable.
Yet many practice owners engage in destructive behaviors that fuel employee resentment and undermine their own ability to lead. If you’re exhibiting any of the following negative qualities, it’s time to rethink your leadership approach.
- You’re Wildly Inconsistent One minute you want to be the world’s greatest cosmetic dentist, the next you think promoting whitening is a waste of time. As soon as the team jumps on board to support your latest passion project, you move on to the next shiny object. After this happens a few times, your team can no longer muster any excitement for your current infatuation. They feign enthusiasm until something else catches your fancy. They know it’s not worth their time and energy to become invested in any of your initiatives because you never follow anything through to completion.
- You Have a Bad Temper When staff members make mistakes, you yell at them… often in front of their colleagues. When something goes wrong, you’re quick to lash out and blame others. The team is afraid to tell you about problems… because they’re afraid you’ll go off. They’re afraid to solve issues on their own… because if they fail, you will only chastise them for their failure. And then you wonder why the practice has such high employee turnover?
- You Take People for Granted Your team is with you in the trenches, day-in day-out. Yet when they manage to win over an unhappy patient, your attitude is that’s what they’re supposed to do. When they persuade a patient to say “yes” to big case, your reaction is that’s I pay them for. When it comes to recognition and rewarding team members, your feeling is that they should be happy to have a job.
Nobody’s perfect. Even the best leader can get better. If you exhibit any of the above behaviors––even occasionally––think about ways you can improve. For example, if you have a temper, be aware of your “anger triggers.” Once you’re aware of them, then you can devise ways to think and act differently. Improving these and other bad behaviors will make it easier for you to lead and your staff to follow.
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