Advice for the Front Desk Team – Improve telephone skills through scripting. Even in the age of the internet, the telephone is still the practice’s main lifeline for new patients. When parents of prospective patients call, make them feel welcome, build value for the practice, and gather essential information. Powerful verbal skills will help win over parents and turn calls into appointments.
Whitepaper Wednesday: Check out Dr. Levin’s whitepaper, “5 Ways to Improve Interpersonal Relationships with Patients,” by clicking here.