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Script all interactions with patients and parents.

Script all interactions with patients and parents. What to say and how to say it are crucial elements of successful patient and parent relationships. Scripting helps the doctor and the team communicate accurate information in a positive manner. Exceeding patient expectations requires a team with strong verbal skills.

Additional Resource: Read a FREE excerpt from Dr. Levin’s book, “What to Say, What Not to Say,” by clicking here.

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