I’ve written a book and many articles about what dentists can learn from Fortune 500 CEOs and other highly successful business leaders. Here are three simple techniques that I was discussing recently with practice owners in our leadership training course. If you think leading a team well is all about barking orders and demanding better results, these suggestions may surprise you.
1. Always be the example. This may be the single most important thing you can do as a practice leader. Your behavior at the office should exemplify what you want to see displayed by your team.
2. Compliment each staff member every day. I’ve seen it countless times… dental team members who are complimented actually perform better because they know they’re appreciated. (This technique also works quite well with patients.)
3. Spend your workday “catching” members of your staff doing something right.When you see someone performing just the way you want them to, don’t take it for granted. Reinforce the good behavior by letting the team member know that you noticed.. and that you appreciate a job well done.
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