Since the Great Recession, 75% of practices have experienced production declines. In today’s more competitive environment, patient satisfaction matters more than ever. Retaining new and current patients depends on the practice’s ability to provide excellent customer service. When the dentist and the team consistently go “the extra mile” patients are more likely to show up for their appointments, tell their friends about the practice, and accept recommended treatment.
For more insights on improving patient satisfaction, read the entire whitepaper from Dr. Roger P. Levin.