Dentistry’s first and only video course to educate and train practices in Five-Star Customer Service!
As a dental practice owner, you and your team are highly focused on making significant improvements in the business systems that drive practice performance and increase production. One of the KEY systems in every dental practice is Five-Star Customer Service.
The entire Five-Star Customer Service Video Course, originally created for Levin Group clients, is now available to all for purchase from Levin Group. This high-impact series of 37 informative videos gives practice owners and their teams practical advice they can implement TODAY to improve performance and increase production every year. These are designed to be viewed together as a team, but if necessary each team member (including the doctor) can watch them individually. Each video contains a powerful strategy that will help every team member greatly improve the customer service level of the practice.
In whichever manner you elect to view them, the important component is the discussion that takes place afterward. This is the most straightforward practical guidance on how to create a culture of Five-Star Customer Service in your practice – where patients will stay forever and tell all their friends and family to see you as well! Watch this introductory video to get a feel for the entire course.
Introduction to the Course
Segment #1 – Five-Star Customer Service – Really??
Segment #2 – Keeping Your Patients
Segment #3 – Is Your Practice Fun?
Segment #4 – Be The Ritz-Carlton
Segment #5 – Dental Practices Create Smiles
Segment #6 – Whoever Makes It Easiest, Wins
Segment #7 – Make Your Patients Your Friends
Segment #8 – The 9 Rules of Living
Segment #9 – Are You Losing Your Patients Or Keeping Your Patients?
Segment #10 – What Do Customers Really Want?
Segment #11 – Five-Star Customer Service Tips
Segment #12 – Five-Star Customer Service Tips – Part 2
Segment #13 – Five-Star Customer Service And The New Patient
Segment #15 – How Five-Star Customer Service Built Nordstrom
Segment #16 – What Does Your Practice Really Stand For?
Segment #17 – How Well Are You Managed?
Segment #18 – Internal Customer Service
Segment #19 – Are You The Best Professional You Can Be? – Part 1
Segment #20 – Are You The Best Professional You Can Be? – Part 2
Segment #21 – The Four Factors of Five-Star Customer Service
Segment #22 – Do You Like Compliments?
Segment #23 – Will You Please Listen To What I’m Saying?
Segment #24 – The Moment of Magic
Segment #25 – The Customer is Not Always Right (But The Customer is Always The Customer)
Segment #26 – Is The Glass Half-Empty or Half-Full?
Segment #27 – Make a Bold Promise and Then Try To Live Up To It
Segment #28 – Systems, Systems, Systems
Segment #29 – Who Owns The Practice?
Segment #30 – Will This Decision Help or Hurt The Practice?
Segment #31 – Dealing With Unhappy Patients
Segment #32 – Blame, Fault & Defensiveness
Segment #33 – Dealing With Complaints
Segment #34 – Do You Really Care About Your Patients?
Segment #35 – Don’t Turn Them Off