Serving as CEO, team leader and doctor poses many challenges.
One of the biggest is being honest. I’m not saying that dentists are dishonest. Most dentists are honest to a fault in terms of what they say. But there are two types of honesty.
Beyond what you say, there’s the question of what you don’t say. If you’re not speaking up about certain subjects, that’s a form of dishonesty, too. Many of us (and I am definitely including myself here) don’t always say what we should.
As the team leader at your office, do you always tell team members what you’re thinking? Do you point out that you’re not happy with their performance?
We often avoid confrontation, hoping the problem will go away—which almost never happens. Too many team members who could have improved have ended up spiraling downward over time. Had the dentist communicated early on that there was displeasure in the way something was handled, things might have turned out better.
Compassion for the members of your team may lead you to suppress critical comments about their performance or attitude, but that may leave you no choice but to eventually terminate a team member. How compassionate is that?
Far better for everyone if you speak up as soon as you see a problem—and speak honestly. Your silence could have a very negative effect.
The next time you wonder if you should say something about a team member’s performance, make no mistake… you should say it.
For more on this subject, check out Dr. Levin’s popular whitepaper “Level IV Leadership.”