Inconsistency is the watchword for me in 2016 when it comes to practice management.
Last year, Levin Group analysts crisscrossed the country to perform hundreds of business analyses of general and specialty dental practices. As they look for what’s inhibiting growth, they have often discovered inconsistency in daily operations.
Specifically, most struggling offices lack documented management systems and scripts to guide team members in how to use such systems. As a result, their owners experience plateaued growth, declines in production and profit, and losses to the competition.
In many cases, doctors who were doing well until the past couple of years now feel confused and frustrated… and typically don’t understand that inconsistent performance of administrative and marketing tasks, due to a lack of proper systems and scripting, is the root cause of their troubles.
Creating smart new systems, writing step-by-step documentation, translating the documentation into scripts that are then used to train staff—this is the process Levin Group consultants rely on for turning practices around.
It works so well because it not only establishes the correct protocols for reaching the practice’s performance goals but also ensures that those steps are carried out consistently, patient after patient, day after day.
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