Make patients feel like part of the “practice family.” To make patients feel more welcome and comfortable at your office, substitute the word “we” for “I” in conversations with them. Also, give patients your full attention whenever you speak with them. These scripting techniques help create highly satisfied patients—who will be more likely to keep their appointments, accept recommended treatment and praise your practice to others.
Friday Freebie: Read Dr. Levin’s article “Put the Fun Back in Your Practice” by clicking here.