Attitude matters. Staff attitude is often the fundamental element that determines how patients perceive the practice and whether they remain loyal. An upbeat, energized team will have a far more positive effect on patients. There will always be challenging days, but having a good attitude in the face of adversity impresses patients and inspires your fellow team members.
Friday Freebie: Watch Dr. Levin’s video, “Game Changer #5 – Dental Service Organizations” by clicking here.
Attitude matters. Staff attitude is often the fundamental element that determines how patients perceive the practice and whether they remain loyal. An upbeat, energized team will have a far more positive effect on patients. There will always be challenging days, but having a good attitude in the face of adversity impresses patients and inspires your fellow team members.
Friday Freebie: Watch Dr. Levin’s video, “Game Changer #5 – Dental Service Organizations” by clicking here.
Attitude matters. Staff attitude is often the fundamental element that determines how patients perceive the practice and whether they remain loyal. An upbeat, energized team will have a far more positive effect on patients. There will always be challenging days, but having a good attitude in the face of adversity impresses patients and inspires your fellow team members.
Friday Freebie: Watch Dr. Levin’s video, “Game Changer #5 – Dental Service Organizations” by clicking here.
Attitude matters. Staff attitude is often the fundamental element that determines how patients perceive the practice and whether they remain loyal. An upbeat, energized team will have a far more positive effect on patients. There will always be challenging days, but having a good attitude in the face of adversity impresses patients and inspires your fellow team members.
Friday Freebie: Watch Dr. Levin’s video, “Game Changer #5 – Dental Service Organizations” by clicking here.
Attitude matters. Staff attitude is often the fundamental element that determines how patients perceive the practice and whether they remain loyal. An upbeat, energized team will have a far more positive effect on patients. There will always be challenging days, but having a good attitude in the face of adversity impresses patients and inspires your fellow team members.
Friday Freebie: Watch Dr. Levin’s video, “Game Changer #5 – Dental Service Organizations” by clicking here.
Know the answers to common questions. This may sound obvious, but it’s critical to your practice’s success. All team members need to have the answers to patients’ frequently asked questions. Patients will often seek opinions of staff members regarding a variety of topics, including recommended care. The entire team should understand each treatment and provide responses that reinforce the doctor’s recommendations.
Additional Resource: Read a FREE excerpt from Dr. Levin’s book, “7 Secrets to Communicating with Dental Patients,” by clicking here.
Referral Marketing Strategy Tip: Respond to all reviews. Whenever you get a review, whether positive or negative, you should respond. For a positive review, show your appreciation. For a negative review, never get defensive or engage in debate. Simply state that your practice works hard to meet all patient expectations, and encourage the reviewer to contact the office so that you can discuss their situation with them personally.
Would you like more referrals?
Then start a Dental Business Study Club for your practice.
Dental Business Study Clubs is THE NEWEST, MOST EFFECTIVE REFERRAL MARKETING STRATEGY AVAILABLE TODAY, and the one thing you can do to guarantee a successful specialty practice. To learn more about how you can ramp up your referral marketing and create strong, long-term relationships with your referring GPs visit www.dbsclubs.com or call 833-327-2582.
Referral Marketing Strategy Tip: Respond to all reviews. Whenever you get a review, whether positive or negative, you should respond. For a positive review, show your appreciation. For a negative review, never get defensive or engage in debate. Simply state that your practice works hard to meet all patient expectations, and encourage the reviewer to contact the office so that you can discuss their situation with them personally.
Would you like more referrals?
Then start a Dental Business Study Club for your practice.
Dental Business Study Clubs is THE NEWEST, MOST EFFECTIVE REFERRAL MARKETING STRATEGY AVAILABLE TODAY, and the one thing you can do to guarantee a successful specialty practice. To learn more about how you can ramp up your referral marketing and create strong, long-term relationships with your referring GPs visit www.dbsclubs.com or call 833-327-2582.
Don’t just communicate… influence. Whenever you are communicating with parents, keep practice objectives in mind. Go beyond information to motivation, influencing parents to show up for appointments, comply with instructions, refer new patients, etc.
Additional Resource: Read a FREE excerpt from Dr. Levin’s book, “7 Secrets to Communicating with Dental Patients,” by clicking here.
Referral Marketing Strategy Tip: Respond to all reviews. Whenever you get a review, whether positive or negative, you should respond. For a positive review, show your appreciation. For a negative review, never get defensive or engage in debate. Simply state that your practice works hard to meet all patient expectations, and encourage the reviewer to contact the office so that you can discuss their situation with them personally.
Would you like more referrals?
Then start a Dental Business Study Club for your practice.
Dental Business Study Clubs is THE NEWEST, MOST EFFECTIVE REFERRAL MARKETING STRATEGY AVAILABLE TODAY, and the one thing you can do to guarantee a successful specialty practice. To learn more about how you can ramp up your referral marketing and create strong, long-term relationships with your referring GPs visit www.dbsclubs.com or call 833-327-2582.