Call patients who refer. When you are fortunate enough to have a patient refer another patient, take the time to call them personally and thank them. …
Raise your enthusiasm by 20%.
Raise your enthusiasm by 20%. If you can raise your enthusiasm by 20%, everything in the practice will improve. …
3 simple goals.
3 simple goals. There are three simple goals that will help propel you to the highest levels of success: (1) increase practice production every year, (2) build a world class team, and (3) have a plan …
Help your team members get over their resistance to change.
Help your team members get over their resistance to change. The key is to educate the team on why the change is being made and give them time to adapt. …
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Don’t let one team member bring you down.
Don’t let one team member bring you down. We have often said at Levin Group that it only takes one bad mood to bring down the entire practice. Don’t let this happen in your office. …
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Scheduling is more than scheduling.
Scheduling is more than scheduling. Scheduling is not only about creating time slots for patients. It is also about managing patients, such as no-shows, late patients, or overdue patients. …
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Answer patient objections calmly.
Answer patient objections calmly. During case presentations, a patient will occasionally bring up objections to what you are saying. Never disagree. Just calmly answer the question and explain why …
If your production keeps increasing, you will always be successful.
If your production keeps increasing, you will always be successful. Production is the single most important factor to focus on for practice success. If it keeps increasing, your practice will always …
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Let patients know you care.
Let patients know you care. The best way for patients to know that you care is to tell them. A displayed quote such as “We truly care about every patient” goes a long way. …
Manage your insurance.
Manage your insurance. Most practices have a love-hate relationship with their insurance participation. If you're going to participate, you must learn to manage it in the most effective and efficient …
Don’t respond to negative comments.
Don’t respond to negative comments. Don’t respond to negative comments that other people make. You don’t have to tell them why they’re wrong, enter into a debate, or get angry. Just don’t respond and …
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Do your systems have checklists?
Do your systems have checklists? Having excellent comprehensive systems is the number one factor in building successful dental practices. Having a checklist from those systems for the team to follow …
