Enforce scheduling policies. When patients call to cancel at the last minute, use a script to suggest that they rethink cancelling the appointment. Let callers know that the time has been reserved for them and that there is a fee for breaking an appointment with less than 24 hours’ notice. You may waive this fee, but the point will still be made.

Ready to take your practice to the next level?

Training Tuesday: Check out Dr. Levin’s popular e-book, Power Cell Scheduling. Go here and click on the “Read an Excerpt” button.