Be prepared with good answers to surgical patient questions. Scripting improves all types of communication with patients, but it’s especially helpful when responding to patient concerns or objections. Identify common questions, develop answers that will ease patients’ minds, then train with scripts to be able to say the right thing every time.

Additional Resource: Read an excerpt from Dr. Levin’s book, “7 Secrets to Communicating with Dental Patients,” by clicking here.