Being the best clinician does not make you successful. Although it is important to provide excellence in clinical skills, it is not the key factor in the success of a specialist. Success is about …

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Customer service is part of your management systems. You can’t just suddenly “do” customer service. You have to add steps into your management/operational systems that ensure repeated customer service …

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How do I get motivated to go to work today? It all starts with a morning routine. What do you do every morning to get motivated? Certain music, inspirational sayings, or workout routines can help …

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You’re going to have problems every day. It is unrealistic to go to work thinking that there will be no problems. Most dental practices have to deal with some type of issue, ranging from minor to …

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Having Difficult Conversations Tip #5: Don’t react emotionally. If you have an angry or unhappy patient, simply stay objective. Ask yourself how you would handle the situation if you had a consultant …

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Having Difficult Conversations Tip #4: Be open. If you’re having a difficult conversation with a coworker or patient, be open to finding out that they may have a very valid and better point of view. …

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Having Difficult Conversations Tip #3: Focus on results. If you have to have a difficult conversation with a coworker or patient, always start with understanding the desired result. …

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Having Difficult Conversations Tip #2: Start with a question. If you must engage in a difficult conversation, it will go far better if you start with a question to understand the situation and why it …

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Having Difficult Conversations Tip #1: Be curious. If you think you are about to have a conversation with a coworker or patient that may be difficult, start by trying to understand exactly why the …

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If you are not doing this, you are not in the game. If you are not contacting referring doctors on a regular basis, including those who don’t refer heavily or at all, then you are not in the …

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You need an outstanding office manager. Whether you have one or more practices, an office manager’s role is to handle all day-to-day operations. If your office manager cannot handle all scenarios and …

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You can’t outproduce your schedule. Every schedule has a limiting factor of how many patients can be seen and what procedures can be done. When the schedule is maxed out, the practice will fail …

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