Advice for the Doctor – Follow up personally with parents after treatment. Show parents how much you care about their children. The evening after treatment, call them at home to ask how their child is doing, remind them about what to expect during recovery and answer any questions. If parents don’t answer the call, be sure to leave a message making it clear that the practice cares.

Additional Resource: Read an excerpt from Dr. Levin’s book, “Essential Scripts For Patient Communication,” by clicking here.