Increasing Practice Production Every Year
Great Customer Service Tip #5: Ask parents about their experience. At the end of every patient visit, ask parents the following question: “How was your experience with us today?” …
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Great Customer Service Tip #4: Reassure parents and patients during treatment. Keep parents and patients updated during treatment and let them know how well things are going. …
Great Customer Service Tip #3: Update every parent on what’s new in the practice. Tell every parent about any new services, technology, or upgrades in the practice. This is impressive to parents. …
Great Customer Service Tip #2: Learn one new thing about parents and patients every visit. The more you know about parents and patients, the stronger your relationship will be. …
Great Customer Service Tip #1: Greet every parent and patient with enthusiasm. Give every parent and patient an enthusiastic greeting every time they come in and tell them how much you appreciate …
What if a team member made a mistake yesterday? Team members, just like dentists, will make mistakes. The key is to address it immediately in a friendly manner and improve the situation for the …
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The office manager must run all non-clinical administration of the practice. Doctors need to get back to being doctors. If they are not spending 96% of their day chairside or directly involved in some …
Everyone has to follow the systems. We periodically meet team members who simply refuse to follow systems that were put in place by the doctor or his or her consulting firm (with significant …
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Organize your practice. If you don’t know exactly how your practice runs or what results you’re getting, you need to implement management systems ASAP. …
Give every patient a compliment every day. One of the great Roman Emperors said that he had never met a person that didn’t feel better after a compliment. This holds true centuries later. …
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Parents don’t like to wait. If you are continually running behind, even 10 minutes, parents will not be happy. …
Practice income is your key performance indicator (KIP). If your practice income is not increasing by at least 5% per year, then you need to strategize. Increasing by 5% will barely help you keep you …
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