You don’t always have to win. In your conversations with coworkers and parents, you don’t always need to win. Even if they don’t agree with your point of view, you can simply let it go. This could …
Why do team members disagree?
Why do team members disagree? The answer is often simply that they do not have the same purpose for the conversation. Sometimes individuals are only focused on what they think they should be doing, …
Systems are the key to all practice success.
Systems are the key to all practice success. Businesses are run by their systems. The most successful practices have the best systems, and their teams are highly trained and updated …
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Welcome your new hire.
Welcome your new hire. A simple technique to advance the onboarding of a new hire into the practice culture is to have a staff lunch on their first day. The newest person is never comfortable until …
Make case presentation sound normal and routine.
Make case presentation sound normal and routine. When recommending treatment to a parent, simply make it sound like it is normal and routine. Take this approach even if the treatment is complex. …
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Practices sell time.
Practices sell time. Although practices do not charge by the hour, they are still “time dependent”. Periodically analyzing and building new schedules will maximize the benefit of the available time. …
How well is your practice really doing?
How well is your practice really doing? In order to answer this question, you must look at statistics. Important statistics always relate back to practice production. These could include production …
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Sometimes it’s actually worth it.
Sometimes it’s actually worth it. Some people have a mentality of refusing to spend money if it’s over a certain amount. Unfortunately, the lower amounts often produce a much lower result. Sometimes …
Make someone feel “delighted” today.
Make someone feel “delighted” today. The word you want to focus on for customer service is “delighted”. You want everyone you touch in your practice to be delighted with their experience. And you want …
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Leadership is like exercise.
Leadership is like exercise. If you exercise regularly and then quit, you will get out of shape. The same is true for leadership. You have to work at it every day to stay sharp and become a great …
Don’t ignore your intuition.
Don’t ignore your intuition. Many pediatric dentists told us they thought they should have taken a certain course of action in their practice; however, they did not pull the trigger and later …
If you’re going to add a new service…
If you’re going to add a new service…New services are a fantastic way to increase practice production. Don’t play it out, have a strategy and follow through. …
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