Advice for the Front Desk Team – Make the first phone call count. The new patient call is an essential marketing opportunity. In fact, if the callers are checking out different practices, it may well be the only such opportunity. With excellent scripting that not only welcomes callers warmly and builds value but also gets them scheduled, this first impression will set the stage for a successful relationship.

Additional Resource: Watch Dr. Levin’s video, “The First Phone Call” by clicking here.