Treat every surgical patient like a VIP. Superior customer service is about treating every patient like your favorite celebrity. If a famous actor or sports figure came to your surgical practice for treatment, wouldn’t you do everything possible to make that person feel welcome and provide the highest level of care? Give all your patients this kind of VIP treatment and their impression of your practice will soar.

Management Monday: Check out Dr. Levin’s whitepaper, “Stage III Customer Service,” by clicking here. Save 25% with code TOD25.