Look for opportunities to provide superior customer service. In today’s more competitive environment, you want your parents and patients to feel highly satisfied with the care they receive at your office. The goal is not to meet parent and patient expectations but to exceed them in every way possible. Learn to identify ways to please parents and patients so much they’d never dream of leaving your practice.

Management Monday: Check out Dr. Levin’s whitepaper, “Learn from Ritz Carlton,” by clicking here. Save 25% with code TOD25.