Give encouragement and compliments to patients. If patients are doing a great job sitting still for a lengthy procedure, compliment them. They’ll appreciate it and feel better about the appointment. Saying something as simple as, “You seem very relaxed in the chair! You’re a great patient!” will instantly put patients at ease, especially if they aren’t quite as relaxed in the chair as you say they are.

Additional Resource: Read a FREE excerpt from Dr. Levin’s book, “What to Say, What Not to Say,” by clicking here.