Advice to the Front Desk Team – Keep the doctor informed about broken appointments. If patients or parents don’t reschedule, tell the doctor at the next morning meeting for follow-up. The orthodontist needs to know who has broken appointments (and why) to determine the next steps.

Whitepaper Wednesday: Download Dr. Levin’s free whitepaper, “The 9 Areas of Expertise – The New Patient Experience” by clicking here.