Increasing Practice Production Every Year
Upgrade your treatment coordinator (TC). TC‘s work hard to do a great job, but it is getting more difficult in the face of more competition and fee wars in some areas. The TC needs to become a very …
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Help parents and patients with dental insurance. Parents and patients often don't understand dental insurance. Helping them navigate the process is an excellent way to demonstrate customer service. …
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Is your practice “merely” an extension of your personal life? If you view your practice as merely an extension of your personal life, you may not take the steps that will allow the practice to reach …
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Check your body language. In many cases when you are presenting treatment, poor body language contradicts the positive things you’re saying. Patients will pick up on this subconsciously, become …
How good is your customer service? We find that most orthodontic practices rate their customer service two points higher out of 10 than how their patients rate them. It is not that patients think they …
The orthodontic value proposition is changing. Parents and patients have more orthodontic care options than ever before and are becoming more willing to let non-orthodontists provide treatment. This …
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Your delegation list. Delegation almost always leads to increased practice production and income. Start today by making a list to delegate and add to it over the next few weeks as you recognize more …
The office manager should resolve team conflict. As a doctor, walking into the office and seeing two or more team members in conflict is one of the worst ways to start the day. Doctors who have the …
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Which key performance indicators (KPIs) should you track? Start by closely monitoring production and collection numbers. If they are on track, your practice is doing well. …
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Great Customer Service Tip #5: Ask parents about patients their experience. At the end of every patient visit, ask parents and patients the following question: “How was your experience with us today?” …
Great Customer Service Tip #4: Reassure parents and patients during treatment. Keep parents and patients updated during treatment and let them know how well things are going. …
Great Customer Service Tip #3: Update every parent and patient on what’s new in the practice. Tell every parent and patient about any new services, technology, or upgrades in the practice. This is …
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