Increasing Practice Production Every Year
Speak to patients in basic language. If you get too technical, patients won’t understand what you’re saying. They will nod their heads and pretend they do, but they won’t get it. Speak to them in a …
Continue Reading about Speak to patients in basic language. →
Keep your team motivated. Motivated people perform better and energize the people around them. You want that energy to spread to other team members, parents, and patients. …
Upgrade your treatment coordinator (TC). TC‘s work hard to do a great job, but it is getting more difficult in the face of more competition and fee wars in some areas. The TC needs to become a very …
Continue Reading about Upgrade your treatment coordinator (TC). →
Help parents and patients with dental insurance. Parents and patients often don't understand dental insurance. Helping them navigate the process is an excellent way to demonstrate customer service. …
Continue Reading about Help parents and patients with dental insurance. →
Is your practice “merely” an extension of your personal life? If you view your practice as merely an extension of your personal life, you may not take the steps that will allow the practice to reach …
Continue Reading about Is your practice “merely” an extension of your personal life? →
Check your body language. In many cases when you are presenting treatment, poor body language contradicts the positive things you’re saying. Patients will pick up on this subconsciously, become …
How good is your customer service? We find that most orthodontic practices rate their customer service two points higher out of 10 than how their patients rate them. It is not that patients think they …
The orthodontic value proposition is changing. Parents and patients have more orthodontic care options than ever before and are becoming more willing to let non-orthodontists provide treatment. This …
Continue Reading about The orthodontic value proposition is changing. →
Your delegation list. Delegation almost always leads to increased practice production and income. Start today by making a list to delegate and add to it over the next few weeks as you recognize more …
The office manager should resolve team conflict. As a doctor, walking into the office and seeing two or more team members in conflict is one of the worst ways to start the day. Doctors who have the …
Continue Reading about The office manager should resolve team conflict. →
Which key performance indicators (KPIs) should you track? Start by closely monitoring production and collection numbers. If they are on track, your practice is doing well. …
Continue Reading about Which key performance indicators (KPIs) should you track? →
Great Customer Service Tip #5: Ask parents about patients their experience. At the end of every patient visit, ask parents and patients the following question: “How was your experience with us today?” …
Get Free Advice to Grow Your Practice - Join over 25,000 dental professionals and receive Levin Group's Production Tip of the Day.
Sign up and select your specialty today to receive brief, actionable advice in your inbox every morning.