If you have open chair time, fill it in. The best way to fill open chair time is to have a repeat, consistent, positive referral marketing program. …
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Customer service is part of your management systems.
Customer service is part of your management systems. You can’t just suddenly “do” customer service. You have to add steps into your management/operational systems that ensure repeated customer service …
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How do I get motivated to go to work today?
How do I get motivated to go to work today? It all starts with a morning routine. What do you do every morning to get motivated? Certain music, inspirational sayings, or workout routines can help …
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You’re going to have problems every day.
You’re going to have problems every day. It is unrealistic to go to work thinking that there will be no problems. Most dental practices have to deal with some type of issue, ranging from minor to …
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Having Difficult Conversations Tip #5: Don’t react emotionally.
Having Difficult Conversations Tip #5: Don’t react emotionally. If you have an angry or unhappy patient, simply stay objective. Ask yourself how you would handle the situation if you had a consultant …
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Having Difficult Conversations Tip #4: Be open.
Having Difficult Conversations Tip #4: Be open. If you’re having a difficult conversation with a coworker or patient, be open to finding out that they may have a very valid and better point of view. …
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Having Difficult Conversations Tip #3: Focus on results.
Having Difficult Conversations Tip #3: Focus on results. If you have to have a difficult conversation with a coworker or patient, always start with understanding the desired result. …
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Having Difficult Conversations Tip #2: Start with a question.
Having Difficult Conversations Tip #2: Start with a question. If you must engage in a difficult conversation, it will go far better if you start with a question to understand the situation and why it …
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Having Difficult Conversations Tip #1: Be curious.
Having Difficult Conversations Tip #1: Be curious. If you think you are about to have a conversation with a coworker or patient that may be difficult, start by trying to understand exactly why the …
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You can’t hire trained professional relations coordinators (PRCs).
You can’t hire trained professional relations coordinators (PRCs). Levin Group often receives calls from ortho practices asking where they can recruit a trained and experienced PRC to run the referral …
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Add something positive to your practice.
Add something positive to your practice. Think of one thing you can do in the next few weeks that will create a positive feeling in the practice. This can include bringing in lunch, giving out gift …
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You can’t outproduce your schedule.
You can’t outproduce your schedule. Every schedule has a limiting factor of how many patients can be seen and what procedures can be done. When the schedule is maxed out, the practice will fail …
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