Refine telephone skills. Even in the age of the internet, the telephone is still the pedo practice’s main lifeline for new patients. Make new parents feel welcome when they call. Effective verbal skills and scripting will help reassure parents that your practice is the best for their child.

Hear what Dr. Levin has to say at the ADA. He’ll be speaking at BIG Idea: Small Group Practice… a special day-long conference on Oct. 19, preceding the ADA annual meeting in Denver. For details, click here.