Know the answers to common questions. This may sound obvious, but it’s critical to your practice’s success. All team members need to have the answers to patients’ frequently asked questions. Patients will often seek opinions of staff members regarding a variety of topics, including recommended care. The entire team should understand each treatment and provide responses that reinforce the doctor’s recommendations.

Your Opinion Wanted: Participate in this year’s Dental Economics / Levin Group Annual Practice Survey and receive a free digital download of Dr. Levin’s e-book, 7 Myths of Dental Practice Success. To take the brief survey, click here. Hurry, survey closes April 30.