If you detect a mistake a fellow team member has made, talk to that person about it first. We all make mistakes. If you spot one, go straight to the source. Often it can be corrected before any damage …
Collect 99% of all money owed to the practice.
Collect 99% of all money owed to the practice. Production, no matter how much it increases, doesn’t count unless the practice collects its fees. Review your policies to tighten up collections. Require …
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Look everywhere for ways to innovate.
Look everywhere for ways to innovate. To differentiate your endo practice from others, find ways to do anything and everything better. From how you welcome new patients to the practice to how you …
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When you upgrade systems, update training, too.
When you upgrade systems, update training, too. Most systems need to be replaced every three to five years. Think of team training as an essential part of the process. Develop new scripting to guide …
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Advice for the Endodontist – Show your team that you care.
Advice for the Endodontist – Show your team that you care. There are many different ways to demonstrate caring for staff members, from sending cards and gifts on birthdays to allowing scheduling …
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Target areas for improving communication.
Target areas for improving communication. Endo practice success depends heavily on effective communication. Locate the areas where there is any breakdown in efficiency and design simple communication …
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Do you know the practice vision?
Do you know the practice vision? It’s the source of professional motivation—the reason everyone comes to the office each morning. A vision articulates where the endodontic office should be in the …
Advice for the Marketing Coordinator – Review your website periodically.
Advice for the Marketing Coordinator – Review your website periodically. Does your website accurately reflect your practice’s services, financial policies, hours of operation, etc.? Has the practice …
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Hold a fall clean-up event.
Hold a fall clean-up event. Closets and storage areas are magnets for discontinued products, outdated supplies and broken equipment. By going through storage areas in the fall (and spring), your …
Advice for the Endodontist – Be aware of how you affect your team members.
Advice for the Endodontist – Be aware of how you affect your team members. As the doctor and practice owner, you may be inadvertently making your staff nervous or insecure. Make an effort to reassure …
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Submit insurance claims electronically on a daily basis.
Submit insurance claims electronically on a daily basis. Double-check claims before submitting so the insurance company has no reason to delay making payment. If reimbursement isn’t received within 30 …
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Acknowledge co-workers’ efforts.
Acknowledge co-workers’ efforts. Everyone likes to be appreciated. Make a point of noticing and complimenting team members’ performance… especially when it’s “above and beyond.” Simply thanking them …
