Advice for the Dentist – Consistently share information. Some dentists fail to communicate regularly with their team about the practice’s vision, daily targets and yearly goals. Keeping team members …

Continue Reading about Advice for the Dentist – Consistently share information. →

Advice for the Hygienist – Customize your schedule based on actual patient needs. If you’re still scheduling 45-minute appointments for all patients, you’re probably either losing productive time or …

Continue Reading about Advice for the Hygienist – Customize your schedule based on actual patient needs. →

Be sure to greet patients warmly in the treatment area. Whether they are arriving for an exam, presentation or treatment, make patients feel welcome. Something as simple as a smile or a handshake is a …

Continue Reading about Be sure to greet patients warmly in the treatment area. →

Advice for the Dentist – Build a more cohesive team. Begin your next monthly staff meeting with everyone sharing an interesting fact about themselves that no one on the team knows. It could be a …

Continue Reading about Advice for the Dentist – Build a more cohesive team. →

Improve hygiene scheduling efficiency. How long should a hygiene appointment be? That depends on the type of patient, what procedures are performed, and the individual hygienist. For accurate …

Continue Reading about Improve hygiene scheduling efficiency. →

Measure practice performance. Only numerical data can give you an accurate picture of how the practice is doing. Identify Key Production Indicators you want to follow and track them regularly using …

Continue Reading about Measure practice performance. →

Let all new patients know that you restore implants. Patients don’t have to be edentulous to have an interest in implants. Just as you can get referrals from patients for general dental care, you can …

Continue Reading about Let all new patients know that you restore implants. →

Unless the answer’s “No,” follow up. Patients are more hesitant to approve proposed treatment these days. Patients who don’t schedule for treatment should receive a follow-up phone call within a week. …

Continue Reading about Unless the answer’s “No,” follow up. →

Respond to team conflict quickly and calmly. It may be tempting to ignore conflict, but it’s better to respond right away as a mediator. The dentist or office manager should meet privately with the …

Continue Reading about Respond to team conflict quickly and calmly. →

Put scripts into your own words. Scripts should not be recited word for word, like a speech you’ve memorized. Learn to communicate the scripted points in a way that’s natural for you. Scripts are …

Continue Reading about Put scripts into your own words. →

Advice for the Dentist – Put business on your list of CE priorities. To succeed in the new dental economy, you need more than clinical skills. You also need to know how to manage a team and run your …

Continue Reading about Advice for the Dentist – Put business on your list of CE priorities. →

Schedule based on production. Many practices schedule patients by just filling empty time slots. Instead, reserve morning slots for high-production cases. Scheduling this way, with production as a …

Continue Reading about Schedule based on production. →