Stress happens when systems become obsolete. When the systems in your practice are outdated, inefficiency rules the day. Appointments get delayed, patients complain, and staff members feel hurried. …

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Do you know the practice’s vision? Most successful practices have a vision statement. You should review it once a week. The vision maps out where the practice will be in the next three years. When you …

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Advice for the Marketing Coordinator – Review your website periodically. Does your website accurately reflect your practice’s services, financial policies, hours of operation, etc.? Has the practice …

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Advice for the Hygienist – Look for ways to improve your verbal skills. Do you make patients feel welcome and comfortable during their hygiene appointments? Do you inform patients about appropriate …

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Excellent customer service generates strong word-of-mouth advertising. When you treat patients well, it not only makes them happy and keeps them active. It also gives them something good to talk about …

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Advice for the Dentist – Be aware of how you affect your team members. As the doctor and practice owner, you may be inadvertently making your staff nervous or insecure. Make an effort to reassure them …

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Create a systems manual. Up-to-date documentation for all systems should be gathered together in one place—a systems manual. This is an essential reference for the entire practice. Among other …

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Advice for the Marketing Coordinator (MC) – Know your responsibilities. The role of the MC actually encompasses several jobs, all of which bring a great deal of value to the practice. The main …

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Advice for the Financial Coordinator – Schedule time to address overdue accounts. Rather than letting collection activities take a back seat, give them priority treatment. Set aside specific times …

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Present all payment options. Whether patients are deciding if they should accept treatment or just worried about how to pay for it, help them and the practice by mentioning the payment options …

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Schedule consultations for the afternoon. The best time to schedule consultations is in the mid-afternoon after most of the larger cases have already been completed for the day. This allows the doctor …

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Realize patients want more value today than ever before. Patients want the best value every time they spend their money. They have been conditioned by retailers to seek deals based on either lower …

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