Use the morning meeting to plan ahead. It’s always best for the team to know what kind of day they are about to have. What happens if a patient cancels? Is there someone the office can contact to fill …

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Advice for the Treatment Coordinator – Start new patient consults on time. You want to make the best impression possible. Beginning on schedule not only shows respect for parents, but also …

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Advice for the Pediatric Dentist – Provide continual and relevant training. In today’s ever-changing field of pediatric dentistry, team members need to update their skills annually. Just as pediatric …

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Advice for the Marketing Coordinator – Reach out to local schools. You want your dentist to become the “guest speaker” of choice for nearby elementary schools. Develop a schedule for calling schools …

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Conduct surveys once or twice a year. Surveys of parents should include 5–10 questions and take only a few minutes to complete either in the office or online. By listening to parents, the practice can …

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Send birthday greetings to patients. If your pedo practice isn’t already doing this, you’re missing a chance to make a great impression with minimal effort and expense. You can send cards—ideally, …

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Principles of Practice Leadership: Bring out your inner “coach.” Understand that the relationship between a leader and a follower works best when it’s like that of a teacher and a student. Rather than …

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Advice for the Pediatric Dentist – Set clear expectations. To perform well, team members need to know what they are supposed to accomplish. Providing staff accurate job descriptions helps them fully …

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Is it time to completely replace your scheduling system? This question may strike fear into the heart of many front desk coordinators, but an efficient, scientifically designed scheduling system will …

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Improve communication with scripting. Look at any successful pedo practice and you will see an office that communicates extremely well. Communication affects every aspect of the parent and patient …

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Answer calls by the third ring. Whenever the phone rings, it may be a parent of a prospective new patient. Regardless of how busy the practice may be, pick up the call quickly and be prepared… with …

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Use multiple resources to promote your practice in the community. Your pedo practice should utilize various marketing outlets, including your website and social media, to create greater awareness …

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