Advice for the New Pediatric Dentist – Implement step-by-step systems early. Many pedo practices have habits––instead of actual systems––which impede practice growth. Younger pediatric dentists …
Advice for the Front Desk Coordinator – Ask “the question” during checkout.
Advice for the Front Desk Coordinator – Ask “the question” during checkout. When patients and parents return from the clinical area, always ask “How was your visit today?” They will appreciate this …
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Advice for the Pediatric Dentist – Monitor practice financials.
Advice for the Pediatric Dentist – Monitor practice financials. As the practice leader, you need to regularly track overhead and production. This data will enable you to see how your practice is …
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Turn appointment failures into “teachable moments.”
Turn appointment failures into “teachable moments.” To reduce no-show and last minute cancellations, reschedule the patients involved no sooner than two weeks later. This sends the message that …
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Rehearse scripts regularly.
Rehearse scripts regularly. Team members need to be so familiar and comfortable with their scripts that they become second nature. By providing opportunities for rehearsing and role-playing with …
Add texting as a confirmation option.
Add texting as a confirmation option. If your practice is still confirming appointments by sending postcards and making calls to land-line phones, it’s time to upgrade your communication efforts. …
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Inform the doctor about patients who miss their appointments.
Inform the doctor about patients who miss their appointments. This will ensure doctor awareness of your practice’s no-show situation. It will also give him or her the opportunity to communicate with …
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Identify communication problems… and correct them.
Identify communication problems… and correct them. Locate the areas where there are breakdowns in efficiency and come up with simple communication systems to resolve these problems. Effective …
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Advice for the Treatment Coordinator (TC) – Greet new patients and their parents immediately.
Advice for the Treatment Coordinator (TC) – Greet new patients and their parents immediately. You want to start the relationship in the best possible way. Try to meet prospective patients and their …
Advice for the Marketing Coordinator – Avoid these two common marketing mistakes.
Advice for the Marketing Coordinator – Avoid these two common marketing mistakes. If you’re not getting enough patient referrals from your marketing program, the most likely reasons are: Using …
Advice for the Pediatric Specialist – Don’t create (and then neglect) a second location.
Advice for the Pediatric Specialist – Don’t create (and then neglect) a second location. Many satellite offices perform poorly because they’re perceived differently from the main location and receive …
Document systems to create meaningful change.
Document systems to create meaningful change. For many pedo practices, the habit of relying on verbal, unwritten protocols causes stress. To generate positive change in the practice, the team should …
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