When there’s friction between you and another team member, collaborate on a solution. Conflict is natural in any workplace, but it can cause harmful stress. Get together with the other person quickly …
Make time for spring cleaning.
Make time for spring cleaning. Closets and storage areas are magnets for discontinued products, outdated supplies and broken equipment. By going through storage areas semiannually, practices can free …
Make marketing a year-round priority.
Make marketing a year-round priority. Many pedo practices market only when things slow down. During busier times, marketing tends to be forgotten. When new patient numbers drop, then the practice …
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What’s your practice’s brand personality?
What’s your practice’s brand personality? Many marketers help define their brand by answering this question: If your company or product were a person, how would you describe him or her? Shy or …
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Read, review and role-play.
Read, review and role-play. With powerful scripting, staff members learn what to say and how to say it during conversations with parents and patients. To improve their verbal skills using scripts, …
Keep patients extremely comfortable during treatment.
Keep patients extremely comfortable during treatment. Comfort and convenience matter to patients. Provide them with special amenities like blankets, pillows, and age appropriate beverage and …
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Make good eye contact.
Make good eye contact. Looking away from other people while speaking makes you seem disinterested or possibly even untrustworthy. Excellent eye contact, on the other hand, helps create a high level of …
Don’t make a bad day worse.
Don’t make a bad day worse. There will be days when things go wrong. When stress is running high, it can be easy to point fingers or say something hurtful. Take a deep breath, remain calm and look for …
Judge new technology by its impact on patient care.
Judge new technology by its impact on patient care. Dental practices are inundated with information about new products and services—from sophisticated equipment to disposable gloves. To determine if a …
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Use scripts to ensure consistent messaging.
Use scripts to ensure consistent messaging. Whether a parent is talking with the pediatric dentist, the treatment coordinator or the scheduling coordinator, the message should remain the same. …
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For Practice Owners – Valuation Factor: Production.
For Practice Owners – Valuation Factor: Production. Pedo production growing for three years generally indicates an increase in practice valuation. However, it is important to compare your rate of …
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Principles of Practice Leadership: Facilitate group decision-making and brainstorming.
Principles of Practice Leadership: Facilitate group decision-making and brainstorming. When your pedo practice needs to respond to new challenges, come up with innovative growth strategies or review …
