Steve Jobs was a creative genius… and an amazingly successful businessman. An eccentric, enigmatic figure, he built one of the most valuable companies in the world by thinking differently than …
Turn Your Facebook Page into a New Patient Generator
Facebook is a missed opportunity for most practices. Dentists don’t know what to do with it. They started a practice page a few years ago and put a lot of initial effort into getting likes, but as …
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Is Scripting Hurting Your Practice?
Has your practice been taken over by a bunch of robots? Does it feel like your team is acting mechanically during interactions with patients? Has your customer service recently taken a nosedive? The …
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Don’t Let Emergencies Blow Up Your Schedule
How many times have you had a near-perfect day crash and burn… because an emergency patient showed up? Your schedule is humming along like a well-oiled machine with every patient being seen on time… …
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Stop Kidding Yourself
At my seminars and other speaking engagements around the country, I talk with hundreds of dentists every year. Knowing that I’m not only a fellow dentist but also the CEO of the top live training and …
Is Your Office Manager Killing Morale?
People are complex and motivated by different things. One team member might be motivated by money while another may thrive on the prestige of working in a healthcare environment. Others may be intent …
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