High overhead is choking off profitability in many practices. Let’s start with the numbers. Levin Group recommends the following overhead percentage targets for general and specialty practices: …
What’s the Quickest Way to Lose Patients?
That’s an easy one––don’t listen to them. People find it infuriating when they’re ignored especially by the person they’re talking to. In a dental practice, this happens when staff members fail to …
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Case Presentation: 4 Easy Fixes
You’re the expert on oral health, yet you have trouble persuading patients to accept beneficial treatment. They feign interest in your recommendations, but most of the time they don’t follow through, …
Why Does My Staff Hate Me?
It ain’t easy being the boss. You’re going to be unpopular at times. You’re going to make difficult decisions that don’t please everybody. You’re going to assign employees tasks they don’t like. And …
3 Things You Should Never Say to Your Team
Words matter. What you say to your team can inspire them or demoralize them… encourage them or infuriate them… empower them or repulse them. Of course, no one’s perfect. You may occasionally …
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Are You Prepared for The Chaos Factor?
Dr. Z had a high-profit, low-stress practice, with a well-trained team. Everything was going great… then, two staff members left in quick succession, and the office went into a tailspin. He couldn’t …
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