Everyone learns to talk at an early age. Somehow we think this means we are all excellent speakers. Unfortunately, most of us are just adequate communicators. For dental practices, this is a …
Service with a Shrug?
I had dinner the other night in a restaurant that came highly recommended. Although the food was excellent, service was very slow. We rarely saw our server, and when we needed anything, I actually had …
What You Can Learn From Steve Jobs
Steve Jobs was a creative genius… and an amazingly successful businessman. An eccentric, enigmatic figure, he built one of the most valuable companies in the world by thinking differently than …
Turn Your Facebook Page into a New Patient Generator
Facebook is a missed opportunity for most practices. Dentists don’t know what to do with it. They started a practice page a few years ago and put a lot of initial effort into getting likes, but as …
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Is Scripting Hurting Your Practice?
Has your practice been taken over by a bunch of robots? Does it feel like your team is acting mechanically during interactions with patients? Has your customer service recently taken a nosedive? The …
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Don’t Let Emergencies Blow Up Your Schedule
How many times have you had a near-perfect day crash and burn… because an emergency patient showed up? Your schedule is humming along like a well-oiled machine with every patient being seen on time… …
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