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Performance Target: Keep 98% of all patients scheduled at all times.

Performance Target: Keep 98% of all patients scheduled at all times. Start with scripting to make sure parents don’t leave without scheduling their child’s next appointment. Follow-up in 24 hours with those who don’t. Also contact any parents of overdue patients to encourage them to get back on schedule. 

Training Tuesday: Watch Dr. Levin’s video, “Scheduling – Nobody Leaves Without An Appointment,” by clicking here.

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