Performance Target: Keep 98% of all patients scheduled at all times. Provide your staff with the systems and scripts needed to get virtually all patients scheduled for their next appointment. Start with front desk scripting to make sure parents don’t leave without scheduling their child’s next appointment. Follow-up in 24 hours with those who weren’t able to schedule. Also contact the parents of overdue patients to encourage them to make an appointment, and use a special offer to reactivate inactive patients.

Additional Resource: Read a free excerpt from Dr. Levin’s book Power Cell Scheduling. Go here and click on the “Read an Excerpt” button.