Customer service is a team effort. Every interaction with parents and patients is an opportunity for the practice to shine. This requires the participation of the entire team, including administrative personnel, clinical staff and the pediatric dentist. When every team member does his or her part, the practice creates an ideal experience for patients and parents.

Additional Resource: Read a free excerpt from Dr. Roger P. Levin’s popular book, Customer Service Secrets of Top-Producing Specialty Practices. Go here and click on the “Read an Excerpt” button.