Script every parent and patient interaction. Scripting helps pediatric dentists and team members communicate more effectively with parents and patients. As in sports, working from the same “playbook” builds team unity. Scripting communicates clear and consistent messages to parents and patients by using:

• Power words, such as “wonderful” and “great,” to create enthusiasm
• Strong patient benefit statements
• Empathetic language to strengthen relationships with parents and patients

Management Monday: Give your systems a makeover with the Pedo Platinum Library. This 16-volume set will help you take your practice to the next level. Find out more by clicking here.